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LyndsC
I'm currently in my 10th year of working for Bankwest, and I absolutely love it here, especially working in the Digital Team! You may have seen me (^Lynds) pop up on our Facebook and Twitter pages and now I'm also helping take care of things in the Forum. Outside of work, I'm an avid football fan and spend my spare time with my amazing friends and family, as well as the occasion overseas trip!
My Latest Posts
LyndsC
Moderator
Posted by Moderator
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Thanks @Laurie696, I have escalated your email and will arrange a call on Monday.
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LyndsC
Moderator
Posted by Moderator
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Thanks @FJO, can I ask this specifically a tablet or is it also a mobile phone?
746 Views 6 Replies 0 Kudos
LyndsC
Moderator
Posted by Moderator
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Our website and mobile app locator tools are being updated as soon as possible @Laurie696, and I will be ensuring that your feedback is passed onto ou...
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LyndsC
Moderator
Posted by Moderator
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Hi @Laurie696, Following the move last year by Australia's major banks to remove ATM fees, Bankwest has conducted a review of locations of all its ATM...
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My Kudoed Posts
LyndsC
Moderator
Posted by Moderator
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Hi @Erica56458, thanks for your question! We don't use a routing number here in Australia as we have BSB's - so it's likely you will need to enter you...
1,906 Views 5 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
905 Views 4 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @LAURENTIA, you'll need to log into online banking using a computer, as this feature is not currently available via tablet or mobile device. Thanks...
7,487 Views 9 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @anita, you can access our chat service by logging into your online banking using a computer. Once you've logged in you'll see an orange button tha...
8,844 Views 9 Replies 2 Kudos
LyndsC
Moderator
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I'm sorry for the wait you've experienced @Fishnenya, I can assure you that we do have consultants online chatting this morning. The button is greyed ...
8,724 Views 9 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi Brody, if you bring in your photo ID (drivers licence or passport), you will be able to withdraw cash from our branches. Thanks!
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LyndsC
Moderator
Posted by Moderator
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Hi @nadialeopardi, if you log into online banking using a computer and select "Account nickames" from the left hand menu, you can enter your new names...
1,286 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Sus, thanks for reaching out in regards to this! The best people to speak with about the complimentary insurance on your platinum credit card and ...
535 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @gbart17, I'd really like to look into this further for you, so that we can try get to the bottom of this. Can you please send me an email to forum...
381 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @hebbr19, I've just had a look at the paypal website, and when trying to link an account it has asked me for a BSB & account number. The routing nu...
3,138 Views 5 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @lawf, we don't have immediate plans for this, although it this changes we will make sure to let our customer know. ^Lynds
533 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @caitjenks, there are no extra fees to transfer to someone's Australian bank account by online banking, this includes if you are currently situated...
512 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Tylermurphy06 - you can do this at any Bankwest branch :-)
432 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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HI @daniellek, while we can't restrict the accounts to not allow you to transfer funds out, we can remove them from online banking (we can always add ...
989 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @lou92, it would be best to give our business team a call on 13 7000 - they will be able to assist with this. Thanks!
497 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Thanks - I have spoken with our Mobile team and they are looking into this to ensure this is resolved in our next app release.
1,074 Views 13 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
905 Views 4 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
If you make a purchase using PayPass or the credit button on your card, the transaction will sit in Authorisation Only, which means that we are holdin...
3,813 Views 6 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @beverly0515, thanks for your question! This can sometimes happen if you have any transactions in Authorisation only, as the funds are held in your...
3,820 Views 6 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Thanks @vergs, I've sent this to our Mobile Team to look into. I will let you know when I have some more information.
1,147 Views 10 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hey @llcooll8, thanks for reaching out. Funds coming from another bank can take up to 3 business days to be received. You may find they do come throug...
3,317 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Kereinkyle, we can certainly help with this. If you pop into a Bankwest branch they can issue the expiry date to you. Thanks!
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LyndsC
Moderator
Posted by Moderator
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Hi @DkA, it may be that they have not finished processing across to the new account details or are still being authorised. If you have access to onlin...
555 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @MarieGrech if you can give us a call on 131719 or contact us via our online messaging service we can look into this and provide more information o...
945 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Can I ask if you have tried clearing your internet files and cache, and trying to log in again @rjcteh?
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‎14-05-2018 12:25 PM

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