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LyndsC
I'm currently in my 10th year of working for Bankwest, and I absolutely love it here, especially working in the Digital Team! You may have seen me (^Lynds) pop up on our Facebook and Twitter pages and now I'm also helping take care of things in the Forum. Outside of work, I'm an avid football fan and spend my spare time with my amazing friends and family, as well as the occasion overseas trip!
My Latest Posts
LyndsC
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Thanks @Laurie696, I have escalated your email and will arrange a call on Monday.
1,406 Views 7 Replies 0 Kudos
LyndsC
Moderator
Posted by Moderator
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Thanks @FJO, can I ask this specifically a tablet or is it also a mobile phone?
1,145 Views 6 Replies 0 Kudos
LyndsC
Moderator
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Our website and mobile app locator tools are being updated as soon as possible @Laurie696, and I will be ensuring that your feedback is passed onto ou...
1,409 Views 7 Replies 0 Kudos
LyndsC
Moderator
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Hi @Laurie696, Following the move last year by Australia's major banks to remove ATM fees, Bankwest has conducted a review of locations of all its ATM...
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My Kudoed Posts
LyndsC
Moderator
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If the transaction is over 12 months old, we'd need to speak with you over the phone or via online chats to look into this for you @Samphire78. You ca...
1,571 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Rach, this post from @cgm should be able to answer your question.
17,047 Views 26 Replies 1 Kudos
LyndsC
Moderator
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Hi @Erica56458, thanks for your question! We don't use a routing number here in Australia as we have BSB's - so it's likely you will need to enter you...
2,629 Views 5 Replies 1 Kudos
LyndsC
Moderator
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Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
1,260 Views 4 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @LAURENTIA, you'll need to log into online banking using a computer, as this feature is not currently available via tablet or mobile device. Thanks...
8,240 Views 9 Replies 1 Kudos
LyndsC
Moderator
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Hi @anita, you can access our chat service by logging into your online banking using a computer. Once you've logged in you'll see an orange button tha...
9,596 Views 9 Replies 2 Kudos
LyndsC
Moderator
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I'm sorry for the wait you've experienced @Fishnenya, I can assure you that we do have consultants online chatting this morning. The button is greyed ...
9,477 Views 9 Replies 1 Kudos
LyndsC
Moderator
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Hi Brody, if you bring in your photo ID (drivers licence or passport), you will be able to withdraw cash from our branches. Thanks!
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LyndsC
Moderator
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Hi @nadialeopardi, if you log into online banking using a computer and select "Account nickames" from the left hand menu, you can enter your new names...
1,480 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Sus, thanks for reaching out in regards to this! The best people to speak with about the complimentary insurance on your platinum credit card and ...
747 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @gbart17, I'd really like to look into this further for you, so that we can try get to the bottom of this. Can you please send me an email to forum...
555 Views 1 Reply 1 Kudos
LyndsC
Moderator
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Hi @hebbr19, I've just had a look at the paypal website, and when trying to link an account it has asked me for a BSB & account number. The routing nu...
3,639 Views 5 Replies 1 Kudos
LyndsC
Moderator
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Hi @lawf, we don't have immediate plans for this, although it this changes we will make sure to let our customer know. ^Lynds
804 Views 3 Replies 1 Kudos
LyndsC
Moderator
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Hi @caitjenks, there are no extra fees to transfer to someone's Australian bank account by online banking, this includes if you are currently situated...
766 Views 3 Replies 1 Kudos
LyndsC
Moderator
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Hi @Tylermurphy06 - you can do this at any Bankwest branch :-)
605 Views 1 Reply 1 Kudos
LyndsC
Moderator
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HI @daniellek, while we can't restrict the accounts to not allow you to transfer funds out, we can remove them from online banking (we can always add ...
1,289 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @lou92, it would be best to give our business team a call on 13 7000 - they will be able to assist with this. Thanks!
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LyndsC
Moderator
Posted by Moderator
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Thanks - I have spoken with our Mobile team and they are looking into this to ensure this is resolved in our next app release.
1,509 Views 13 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
1,260 Views 4 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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If you make a purchase using PayPass or the credit button on your card, the transaction will sit in Authorisation Only, which means that we are holdin...
4,363 Views 6 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @beverly0515, thanks for your question! This can sometimes happen if you have any transactions in Authorisation only, as the funds are held in your...
4,370 Views 6 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Thanks @vergs, I've sent this to our Mobile Team to look into. I will let you know when I have some more information.
1,619 Views 10 Replies 1 Kudos
LyndsC
Moderator
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Hey @llcooll8, thanks for reaching out. Funds coming from another bank can take up to 3 business days to be received. You may find they do come throug...
4,751 Views 1 Reply 1 Kudos
LyndsC
Moderator
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Hi @Kereinkyle, we can certainly help with this. If you pop into a Bankwest branch they can issue the expiry date to you. Thanks!
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LyndsC
Moderator
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Hi @DkA, it may be that they have not finished processing across to the new account details or are still being authorised. If you have access to onlin...
736 Views 1 Reply 1 Kudos
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‎14-05-2018 12:25 PM

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