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LyndsC
I'm currently in my 10th year of working for Bankwest, and I absolutely love it here, especially working in the Digital Team! You may have seen me (^Lynds) pop up on our Facebook and Twitter pages and now I'm also helping take care of things in the Forum. Outside of work, I'm an avid football fan and spend my spare time with my amazing friends and family, as well as the occasion overseas trip!
My Latest Posts
LyndsC
Moderator
Posted by Moderator
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Hi @AngieK , thanks for your question. While the conditions of the card will state that you need to pay the statement in full each month to avoid purc...
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LyndsC
Moderator
Posted by Moderator
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Hi @Ashy88 , thanks for your enquiry! We would require a written request from you, it must include the following details: Name of account holder/s (bo...
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LyndsC
Moderator
Posted by Moderator
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Hi @wessec, thanks for reaching out. While we can't provide information such as account names to Apple, it may be a good idea to check withthem and se...
63 Views 1 Reply 0 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @shaunsandow, it's not possible to withdraw cash at a CBA branch. If you are withdrawing from a CBA ATM, you would be able to access $2000 per card...
82 Views 2 Replies 0 Kudos
My Kudoed Posts
LyndsC
Moderator
Posted by Moderator
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Hey @llcooll8, thanks for reaching out. Funds coming from another bank can take up to 3 business days to be received. You may find they do come throug...
7,770 Views 1 Reply 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Marc, if you are unable to access SMS code while overseas, you can request the transfer using the International Transfer Request Form available fr...
123 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @dordrag68, can I ask are you using a phone or a computer to log in? ^Lynds
2,227 Views 8 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @JF, to access the message centre you'll need to log into personal online banking using a computer, as this facility is not currently available wit...
2,337 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @Rach, this post from @cgm should be able to answer your question.
19,589 Views 28 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Thanks for your question @Brandon42! The easiest way to activate your card is via online banking using a computer. once you’ve logged in - select PINS...
4,474 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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If the transaction is over 12 months old, we'd need to speak with you over the phone or via online chats to look into this for you @Samphire78. You ca...
2,191 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Rach, this post from @cgm should be able to answer your question.
19,589 Views 28 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Erica56458, thanks for your question! We don't use a routing number here in Australia as we have BSB's - so it's likely you will need to enter you...
4,709 Views 5 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
2,094 Views 4 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @LAURENTIA, you'll need to log into online banking using a computer, as this feature is not currently available via tablet or mobile device. Thanks...
10,086 Views 9 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @anita, you can access our chat service by logging into your online banking using a computer. Once you've logged in you'll see an orange button tha...
11,442 Views 9 Replies 2 Kudos
LyndsC
Moderator
Posted by Moderator
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I'm sorry for the wait you've experienced @Fishnenya, I can assure you that we do have consultants online chatting this morning. The button is greyed ...
11,323 Views 9 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi Brody, if you bring in your photo ID (drivers licence or passport), you will be able to withdraw cash from our branches. Thanks!
1,496 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @nadialeopardi, if you log into online banking using a computer and select "Account nickames" from the left hand menu, you can enter your new names...
1,901 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Sus, thanks for reaching out in regards to this! The best people to speak with about the complimentary insurance on your platinum credit card and ...
1,229 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @gbart17, I'd really like to look into this further for you, so that we can try get to the bottom of this. Can you please send me an email to forum...
1,005 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @hebbr19, I've just had a look at the paypal website, and when trying to link an account it has asked me for a BSB & account number. The routing nu...
4,667 Views 5 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @lawf, we don't have immediate plans for this, although it this changes we will make sure to let our customer know. ^Lynds
1,385 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @caitjenks, there are no extra fees to transfer to someone's Australian bank account by online banking, this includes if you are currently situated...
1,339 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @Tylermurphy06 - you can do this at any Bankwest branch :-)
1,098 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
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HI @daniellek, while we can't restrict the accounts to not allow you to transfer funds out, we can remove them from online banking (we can always add ...
1,905 Views 3 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
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Hi @lou92, it would be best to give our business team a call on 13 7000 - they will be able to assist with this. Thanks!
1,134 Views 1 Reply 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Thanks - I have spoken with our Mobile team and they are looking into this to ensure this is resolved in our next app release.
2,423 Views 13 Replies 1 Kudos
LyndsC
Moderator
Posted by Moderator
Solved
Hi @JLaser, the foreign transaction fee for purchases or withdrawals outside of Australia is 2.95% per transaction, if you're credit card is a platinu...
2,094 Views 4 Replies 2 Kudos
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