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MegB
I’ve been with Bankwest since February 2015 and I love helping our customers across our various digital platforms. When I’m not online, you can find me snuggled up on my couch with a good book or running around the local playground with my kids
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MegB
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Hi @Rex1960, great questions. The fees applicable to your loan are listed in your loan contract. Due to each individual state having different costs a...
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MegB
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Hey @JVR, I've just been advised that V3.9.4 of our app has just been uploaded to the App Store. This should fix the issue. Please update and let me k...
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MegB
Moderator
Posted by Moderator
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Hi @JVR, I'm very sorry to hear you're being pushed out of the app when you try to make a payment - that's definitely frustrating. I've passed this th...
76 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @Monty1, I've replied to your email regarding this. 
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My Kudoed Posts
MegB
Moderator
Posted by Moderator
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Hi @JVR, I'm very sorry to hear you're being pushed out of the app when you try to make a payment - that's definitely frustrating. I've passed this th...
76 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @JVR, I've just been advised that V3.9.4 of our app has just been uploaded to the App Store. This should fix the issue. Please update and let me k...
73 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @SZ888, I'm so sorry this is happening, it's definitely frustrating having to reset PIN log in all the time. This is something we're aware of and ...
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MegB
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Hi @TWhelehan, the credit reporting bodies we use are Equifax Solutions Ltd, Experian Australia Credit Services Pty Ltd and illion. You can request a ...
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MegB
Moderator
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To discuss your options regarding a refinance of your loan, you'd be best to have a chat with our specialist Customer Options Team. I know you've said...
139 Views 5 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi @JYK, our Randwick Branch closed 20/08/2018. Should you need to provide an address for this branch for whatever reason, you can use the address of ...
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MegB
Moderator
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Hey @baldbenny, if you'd like to check whether a bank cheque is authentic, you could arrange for the hand over to be made near your local Bankwest bra...
129 Views 1 Reply 1 Kudos
MegB
Moderator
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Hi Mina, thanks for reaching out. As Debit Mastercards can only be posted within Australia, if we have an international address on file for you, the c...
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MegB
Moderator
Posted by Moderator
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Hey @ba48xp, our FAQs on this link may help. As you can see in the picture on the page, the face of the Halo is parallel to the face of the EFTPOS ter...
333 Views 2 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi Alex, I'm sorry to hear of your situation and understand this is a stressful time. If you could jump into your online banking and hit the 'Ask us' ...
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MegB
Moderator
Posted by Moderator
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Sure thing The bill is showing as inactive because you've not yet received a bill through the BPay View system. When the next statement is issued by t...
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