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MegB
I’ve been with Bankwest since February 2015 and I love helping our customers across our various digital platforms. When I’m not online, you can find me snuggled up on my couch with a good book or running around the local playground with my kids
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MegB
Moderator
Posted by Moderator
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I'm so sorry you've had this experience with us @VE and can appreciate this is incredibly disheartening. I'd like to have a look into what's happened ...
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MegB
Moderator
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I'm so glad we got there in the end @jimbolger! 
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MegB
Moderator
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Hi @Evvo86, we're unable to convert personal accounts to business accounts I'm sorry. Further information regarding our business accounts, and how to ...
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MegB
Moderator
Posted by Moderator
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Thanks for that @FWCL, I've forwarded this through and a specialist will be in touch by the end of the day.
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My Kudoed Posts
MegB
Moderator
Posted by Moderator
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Hi @HappyDays, I'm sorry you're having trouble with this. To withdraw from the eSaver, you'll need to select the 'Linked account transfer' option from...
34 Views 2 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @Matt717, you can view your recent transactions in your online banking by clicking on the account number from the home page.
150 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @petch75, the ability to delete saved PayIDs will be coming in the next app update.
117 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi @MissRoll, you can deposit a cheque into your Bankwest account at any of our Victorian branches. They're located in Plenty Valley, Fountain Gate, W...
167 Views 1 Reply 1 Kudos
MegB
Moderator
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Hi @lee101, if you're trading the car in or selling it to a car yard, they'll generally send us a cheque/transfer to payout the loan. If you're sellin...
134 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @codyheit, while this isn't something that we can currently do I'm sorry, I've passed your feedback through to our Web Team. Thanks!
694 Views 2 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @whiterabbit we have some great news for you    
1,179 Views 2 Replies 2 Kudos
MegB
Moderator
Posted by Moderator
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Hi @shirleyhosking18, we don't have a routing number as such I'm sorry. Some American transfers require an IBAN which for our accounts is your BSB and...
948 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @whiterabbit we have some great news for you    
1,179 Views 2 Replies 2 Kudos
MegB
Moderator
Posted by Moderator
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Hi @jwilliam, transfers to another Bankwest account will process every day. Transfer to other Australian banks will process on the 24th, 27th, 28th an...
384 Views 1 Reply 1 Kudos
MegB
Moderator
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Hi @cricklyon, what you've explained is correct. You'd need to pay the statement balance MINUS the combined total of the remaining balances of your th...
241 Views 3 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @JeffH, if the funds will be coming from a Bankwest transaction account, jump into your online banking and hit the 'Message us now' button (or the...
341 Views 1 Reply 1 Kudos
MegB
Moderator
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Hey Tammas! This is a great idea and I'll be sure to send this through to the team so they're aware this is something you'd like to see in future upda...
383 Views 1 Reply 1 Kudos
MegB
Moderator
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Hey there @Y4K5H I'm sorry to hear you've had trouble opening the account online. As there are many reasons causing this to happen, the best people to...
396 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @Rubbies, I'm sorry to hear this has happened. We can definitely process a trace on the transfer for you. To do this, please log into your online ...
417 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi @JVR, I'm very sorry to hear you're being pushed out of the app when you try to make a payment - that's definitely frustrating. I've passed this th...
764 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @JVR, I've just been advised that V3.9.4 of our app has just been uploaded to the App Store. This should fix the issue. Please update and let me k...
761 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @SZ888, I'm so sorry this is happening, it's definitely frustrating having to reset PIN log in all the time. This is something we're aware of and ...
901 Views 6 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi @TWhelehan, the credit reporting bodies we use are Equifax Solutions Ltd, Experian Australia Credit Services Pty Ltd and illion. You can request a ...
504 Views 1 Reply 1 Kudos
MegB
Moderator
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To discuss your options regarding a refinance of your loan, you'd be best to have a chat with our specialist Customer Options Team. I know you've said...
928 Views 5 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi @JYK, our Randwick Branch closed 20/08/2018. Should you need to provide an address for this branch for whatever reason, you can use the address of ...
505 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @baldbenny, if you'd like to check whether a bank cheque is authentic, you could arrange for the hand over to be made near your local Bankwest bra...
530 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi Mina, thanks for reaching out. As Debit Mastercards can only be posted within Australia, if we have an international address on file for you, the c...
873 Views 3 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @ba48xp, our FAQs on this link may help. As you can see in the picture on the page, the face of the Halo is parallel to the face of the EFTPOS ter...
830 Views 2 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi Alex, I'm sorry to hear of your situation and understand this is a stressful time. If you could jump into your online banking and hit the 'Ask us' ...
702 Views 1 Reply 1 Kudos
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