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MegB
I’ve been with Bankwest since February 2015 and I love helping our customers across our various digital platforms. When I’m not online, you can find me snuggled up on my couch with a good book or running around the local playground with my kids
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MegB
Moderator
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So sorry for the confusion here. I'll follow this up with our Products Team for clarification and will let you know when I hear back from them.
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MegB
Moderator
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Hey @whiterabbit we have some great news for you    
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MegB
Moderator
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Hey @JT, we don't have any further updates at this stage I'm sorry. 
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MegB
Moderator
Posted by Moderator
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Hey @lifesamitch great question. For travel purchases made using a Bankwest Platinum or World Mastercard prior to 01/10/2018, you'll need to contact A...
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My Kudoed Posts
MegB
Moderator
Posted by Moderator
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Hey @JeffH, if the funds will be coming from a Bankwest transaction account, jump into your online banking and hit the 'Message us now' button (or the...
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MegB
Moderator
Posted by Moderator
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Hey Tammas! This is a great idea and I'll be sure to send this through to the team so they're aware this is something you'd like to see in future upda...
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MegB
Moderator
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Hey there @Y4K5H I'm sorry to hear you've had trouble opening the account online. As there are many reasons causing this to happen, the best people to...
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MegB
Moderator
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Hey @Rubbies, I'm sorry to hear this has happened. We can definitely process a trace on the transfer for you. To do this, please log into your online ...
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MegB
Moderator
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Hi @JVR, I'm very sorry to hear you're being pushed out of the app when you try to make a payment - that's definitely frustrating. I've passed this th...
426 Views 4 Replies 1 Kudos
MegB
Moderator
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Hey @JVR, I've just been advised that V3.9.4 of our app has just been uploaded to the App Store. This should fix the issue. Please update and let me k...
423 Views 4 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @SZ888, I'm so sorry this is happening, it's definitely frustrating having to reset PIN log in all the time. This is something we're aware of and ...
486 Views 6 Replies 1 Kudos
MegB
Moderator
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Hi @TWhelehan, the credit reporting bodies we use are Equifax Solutions Ltd, Experian Australia Credit Services Pty Ltd and illion. You can request a ...
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MegB
Moderator
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To discuss your options regarding a refinance of your loan, you'd be best to have a chat with our specialist Customer Options Team. I know you've said...
540 Views 5 Replies 1 Kudos
MegB
Moderator
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Hi @JYK, our Randwick Branch closed 20/08/2018. Should you need to provide an address for this branch for whatever reason, you can use the address of ...
294 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Hey @baldbenny, if you'd like to check whether a bank cheque is authentic, you could arrange for the hand over to be made near your local Bankwest bra...
326 Views 1 Reply 1 Kudos
MegB
Moderator
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Hi Mina, thanks for reaching out. As Debit Mastercards can only be posted within Australia, if we have an international address on file for you, the c...
565 Views 3 Replies 1 Kudos
MegB
Moderator
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Hey @ba48xp, our FAQs on this link may help. As you can see in the picture on the page, the face of the Halo is parallel to the face of the EFTPOS ter...
578 Views 2 Replies 1 Kudos
MegB
Moderator
Posted by Moderator
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Hi Alex, I'm sorry to hear of your situation and understand this is a stressful time. If you could jump into your online banking and hit the 'Ask us' ...
483 Views 1 Reply 1 Kudos
MegB
Moderator
Posted by Moderator
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Sure thing The bill is showing as inactive because you've not yet received a bill through the BPay View system. When the next statement is issued by t...
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