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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
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DanaeC
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Hi @sallyree, thanks for reaching out. Generally speaking, a merchant refund can indeed take up to 10 business days - we can't expedite this. This is ...
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DanaeC
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Hey @SueOwen, you can! Just keep in mind that many devices automatically enable the mobile version of the site, so you can click the 'Switch to Full S...
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DanaeC
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Hey @colepd, thanks for reaching out. You'll just need to select the "Payments and Transfers > Payment History" tab to see your receipt - click on the...
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DanaeC
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Hi @Colin005, I'm very sorry to hear of this situation. Generally speaking we wouldn't recommend using the card after it has been out of your possessi...
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My Kudoed Posts
DanaeC
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Hey @ASR, how frustrating! Really sorry to hear that happened to you. While we can't "reverse" a transaction once it has been debited, we can certainl...
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DanaeC
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Hi @backrowturkey, thanks for getting in touch. If you're looking for info on a transaction prior to 01/01/2016, you'll need to view your previously i...
215 Views 3 Replies 1 Kudos
DanaeC
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Hey @avs87, thanks for reaching out. Once the Qantas account has been opened and the criteria met, the bonus points should be paid out within the foll...
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DanaeC
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Hi @SuzieQ581, sorry to hear there's been an unauthorised transaction on your account. Whilst we can't access your accounts over the Forum, if you can...
213 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Albe61 thanks for reaching out. You can contact HR internationally on +61 280 554 141. Thanks!
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DanaeC
Moderator
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Hi @Sharon, thanks for reaching out. "Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using the 'credit' op...
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DanaeC
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
197 Views 1 Reply 1 Kudos
DanaeC
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Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. T...
70,226 Views 34 Replies 2 Kudos
DanaeC
Moderator
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Hi @Kjerstivinje, thanks for your enquiry. If your husband is unsure of his PAN, he will still be able to update his address We would ask that you hav...
4,726 Views 2 Replies 1 Kudos
DanaeC
Moderator
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Hey @nathanrey, I can appreciate that would be frustrating! Whilst we can't access your accounts over the Forum, we'd love to help you via Online Bank...
965 Views 3 Replies 2 Kudos
DanaeC
Moderator
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Glad this was sorted for you @nathanrey Thanks for banking with us, have a great day!
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DanaeC
Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
1,629 Views 1 Reply 2 Kudos
DanaeC
Moderator
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It's also good to note that Messaging is available in your Online Banking when logged in via the Full Site on a PC/Laptop - you can view more info her...
1,601 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Thanks for sending this through @rtommy. I've passed this feedback on for consideration - we're always looking for ways to improve customer experience...
197 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi everyone, An update has now been loaded to the App Store (V3.9.4) which should fix this. Please do let us know if this error still occurs. Thank yo...
476 Views 17 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi everyone, An update has now been loaded to the App Store (V3.9.4) which should fix this. Please do let us know if this error still occurs. Thank yo...
476 Views 17 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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That's right @Matt717 - the SWIFT Code is also known as a BIC. In Australia we don't use a routing number as Lynds has mentioned - we use BSB's. Where...
1,914 Views 5 Replies 2 Kudos
DanaeC
Moderator
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Hey there @witnessable, thanks for getting in touch. If you already hold an account in joint names then you'll be able to open a new account over the ...
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DanaeC
Moderator
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Hey @nm2dalton, thanks for getting in touch. Hopefully I can help to make this clearer, by breaking it down in a Credit Card vs Debit MasterCard overv...
2,386 Views 18 Replies 2 Kudos
DanaeC
Moderator
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That's absolutely correct Julie This previous post may also be of further assistance with regards to international fees and charges, broken down by ca...
1,192 Views 4 Replies 2 Kudos
DanaeC
Moderator
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Hi @Ahmn, thanks for your enquiry. If you are unable to view a specific scheduled payment, it could have already expired, or, it may have been set up ...
1,375 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey there Darlene, thanks for reaching out. This is actually a specific online account BSB, so you can just use Bankwest Place as the branch in this i...
543 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hi @MADR8, it certainly should do, as selecting "Credit" gives you access to the full amount of funds available in your account. You'd just need to ch...
943 Views 3 Replies 1 Kudos
DanaeC
Moderator
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That's a little different @awmac1, as they'll take care of everything for you. The time frame will vary dependant on a number of factors, though gener...
552 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @KevS, thanks for your enquiry. A Telenet Saver is an online linked account, which does indeed mean that any funds in the account will need to firs...
664 Views 3 Replies 1 Kudos
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