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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
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DanaeC
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Hey @DChong , so sorry to hear that - how frustrating. If you could please send through a BankMail (via the "Message Centre" tab of your Online Bankin...
91 Views 1 Reply 0 Kudos
DanaeC
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Hey @Maureen22 , you can check your accounts by logging into your Online Banking with your PAN and Secure Code. If you're unsure of these details, giv...
101 Views 1 Reply 0 Kudos
DanaeC
Moderator
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Hi @saffronpedrana , your CVV is the 3 digit number by the signature panel, on the back of your card. Please note that the bank will not have a record...
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DanaeC
Moderator
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Hi @BR , that's it To receive an international payment into your account, you'll need to give the sender the following details: Bank: Bankwest Your BS...
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My Kudoed Posts
DanaeC
Moderator
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Hi @ApprenticeGM, whilst we don't offer this feature at present, we are passing on the feedback to be considered for future enhancements. I am sorry t...
5,970 Views 11 Replies 1 Kudos
DanaeC
Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
5,822 Views 7 Replies 4 Kudos
DanaeC
Moderator
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Hey Alex, This branch has recently relocated They're now located on the Ground Floor, at 121 Queen St, Brisbane (between Hungry Jacks, and the Myer Ce...
1,517 Views 1 Reply 1 Kudos
DanaeC
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Hi @joyluv000, you'd need to speak with a Sales Consultant to see how they may be able to assist - as these colleagues are trained in the specifics th...
157 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Jadalu, thanks for getting in touch. There are a number of ways that your account can be closed, as below: 1) Via a BankMail request. This is loca...
2,685 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Hi @rebX21 , thanks for your enquiry.For context, "Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using th...
286 Views 1 Reply 1 Kudos
DanaeC
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Hey @Dimitry , sorry for the info you've received here - I'll ensure this is addressed with so that the appropriate training can be provided.This woul...
259 Views 1 Reply 1 Kudos
DanaeC
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
1,264 Views 1 Reply 2 Kudos
DanaeC
Moderator
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Hi @deerose, thanks for reaching out. Generally speaking, a transfer of funds from one bank to another can take up to 3 business days. In saying that,...
1,270 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Moomoo24, sorry to hear you're having some trouble with this. There are a couple of ways to obtain existing statements, as below: - Speak with our...
3,043 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hi @Gregmoloney, thanks for getting in touch. You'll be able to view this information via the "Account Balances" option in your Online Banking. If you...
1,763 Views 5 Replies 1 Kudos
DanaeC
Moderator
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While we can't access your account(s) over the Forum @NigelPenny , if you have access to and can log in to Online Banking, your balance(s) will be lis...
609 Views 2 Replies 1 Kudos
DanaeC
Moderator
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Hi @Pricey_67, whilst you won't be able to deposit cash at a CBA ATM I'm sorry, you can do this at any of our Bankwest Stores and many of our Bankwest...
4,883 Views 5 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Captain50 , generally statements are set to issue every 6 months from the date of account opening. You can change this at any time, by logging in...
534 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Bradyleisa, I'm sorry to hear that your funds have not yet been received. If the funds were transferred electronically (ie within Online Banking) ...
1,926 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. T...
75,579 Views 34 Replies 3 Kudos
DanaeC
Moderator
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Hey Mackenzie, thanks for reaching out. You can do this either by calling our Contact Centre on 13 17 19, or by logging into your Online Banking (from...
1,930 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @MrMooo, thanks for your enquiry. When you first receive your card, a PIN will arrive via the post shortly after. Can I confirm if you are able to ...
4,436 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hey @ScottH, thanks for reaching out. We don't have a timeframe for Samsung Pay at the moment I'm sorry - I know this isn't the response you were hopi...
4,286 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hi there @gotscammed30000, really sorry to hear about this - definitely not a nice situation to find yourself in. While I can't guarantee any changes ...
2,643 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @DebraCoyne - as above we don't offer Cardless Cash I'm sorry - we'll let you know if this changes. You're able to withdraw up to $3000 per day ove...
7,539 Views 10 Replies 1 Kudos
DanaeC
Moderator
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Hi there @jetson52, thanks for reaching out. You would need to speak with a Sales Consultant to confirm your eligibility for a credit limit increase, ...
1,201 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
5,822 Views 7 Replies 4 Kudos
DanaeC
Moderator
Posted by Moderator
Unsolved
Hey @adame!To log into your Online Banking you'll need to use your PAN and Secure Code - these are issued when you first open an account, and are sent...
1,101 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @Manendez, thanks for your question. If you've deposited funds at a standard deposit ATM (not a Smart ATM), they will be cleared into your a...
2,714 Views 4 Replies 2 Kudos
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