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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
My Latest Posts
DanaeC
Moderator
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Hey @jon_ng , there isn't an update on this at the moment I'm sorry. We'll certainly let you know if and when this changes!
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DanaeC
Moderator
Posted by Moderator
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Hey @levo, thanks for reaching out. That's correct - the World Tier Mastercard Credit Card is not included in our Home Loan Package options. I do apol...
261 Views 2 Replies 0 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Lukepatterson, apologies for the delay in our reply. While we're unable to view your application via the Forum, I can let you know that due to th...
234 Views 1 Reply 0 Kudos
DanaeC
Moderator
Posted by Moderator
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Sorry to hear of the issue you're having here @Mkbajwa89, and apologies for the delay in our reply. This will require verbal identification, so if you...
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My Kudoed Posts
DanaeC
Moderator
Posted by Moderator
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
977 Views 1 Reply 2 Kudos
DanaeC
Moderator
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Hi @deerose, thanks for reaching out. Generally speaking, a transfer of funds from one bank to another can take up to 3 business days. In saying that,...
973 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Moomoo24, sorry to hear you're having some trouble with this. There are a couple of ways to obtain existing statements, as below: - Speak with our...
2,547 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hi @Gregmoloney, thanks for getting in touch. You'll be able to view this information via the "Account Balances" option in your Online Banking. If you...
1,243 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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While we can't access your account(s) over the Forum @NigelPenny , if you have access to and can log in to Online Banking, your balance(s) will be lis...
266 Views 2 Replies 1 Kudos
DanaeC
Moderator
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Hi @Pricey_67, whilst you won't be able to deposit cash at a CBA ATM I'm sorry, you can do this at any of our Bankwest Stores and many of our Bankwest...
4,028 Views 5 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Captain50 , generally statements are set to issue every 6 months from the date of account opening. You can change this at any time, by logging in...
230 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Bradyleisa, I'm sorry to hear that your funds have not yet been received. If the funds were transferred electronically (ie within Online Banking) ...
1,449 Views 4 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. T...
74,333 Views 34 Replies 3 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey Mackenzie, thanks for reaching out. You can do this either by calling our Contact Centre on 13 17 19, or by logging into your Online Banking (from...
1,418 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @MrMooo, thanks for your enquiry. When you first receive your card, a PIN will arrive via the post shortly after. Can I confirm if you are able to ...
3,733 Views 7 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @ScottH, thanks for reaching out. We don't have a timeframe for Samsung Pay at the moment I'm sorry - I know this isn't the response you were hopi...
2,179 Views 7 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi there @gotscammed30000, really sorry to hear about this - definitely not a nice situation to find yourself in. While I can't guarantee any changes ...
2,145 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @DebraCoyne - as above we don't offer Cardless Cash I'm sorry - we'll let you know if this changes. You're able to withdraw up to $3000 per day ove...
4,883 Views 10 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi there @jetson52, thanks for reaching out. You would need to speak with a Sales Consultant to confirm your eligibility for a credit limit increase, ...
767 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
4,980 Views 5 Replies 3 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @adame!To log into your Online Banking you'll need to use your PAN and Secure Code - these are issued when you first open an account, and are sent...
716 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @Manendez, thanks for your question. If you've deposited funds at a standard deposit ATM (not a Smart ATM), they will be cleared into your a...
2,156 Views 4 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @debbief, thanks for your enquiry. Whilst BPAY View is not available via the Bankwest App, you can still use your mobile device to access BPAY View...
2,970 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as ye...
810 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @DjangoGonzales, thanks for getting in touch. We're unable to view or provide any personal information via the Forum, so if you can log in t...
825 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @chloeboeyy22, thanks for your enquiry. Your BSB and account number are available in your Online Banking via the "Account Information" screen - you...
6,053 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @p_grg, thanks for reaching out. While I wouldn't be able to confirm the sending bank's International Transfer methods, I can advise that a $10 "I...
699 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @jimbolger, that is indeed very, very strange! And I definitely understand why you'd be frustrated. I can see that you've already done quite a few...
1,986 Views 4 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Thanks @kerr - you're right! @Decorum you can now have a Halo Payment Device for any of our eligible Mastercard credit cards. Please note though that ...
1,435 Views 7 Replies 1 Kudos
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