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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
My Latest Posts
DanaeC
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Hi there @Shoshanna1 , thanks for reaching out. Your PAN would have been emailed or posted to you when your account(s) were first opened, and will als...
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DanaeC
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Hi @joyluv000, you'd need to speak with a Sales Consultant to see how they may be able to assist - as these colleagues are trained in the specifics th...
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DanaeC
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Hi @CCA , our Business support Team will need to assist you with this - as they are trained in the specifics they're the best ones to help! If they've...
852 Views 3 Replies 0 Kudos
DanaeC
Moderator
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Hi @Will77 , this will depend on the way the funds have been transferred. If you make a payment using the Faster Payment option, it can take anywhere ...
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My Kudoed Posts
DanaeC
Moderator
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Hi @Jadalu, thanks for getting in touch. There are a number of ways that your account can be closed, as below: 1) Via a BankMail request. This is loca...
2,392 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Hi @rebX21 , thanks for your enquiry.For context, "Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using th...
191 Views 1 Reply 1 Kudos
DanaeC
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Hey @Dimitry , sorry for the info you've received here - I'll ensure this is addressed with so that the appropriate training can be provided.This woul...
164 Views 1 Reply 1 Kudos
DanaeC
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
1,167 Views 1 Reply 2 Kudos
DanaeC
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Hi @deerose, thanks for reaching out. Generally speaking, a transfer of funds from one bank to another can take up to 3 business days. In saying that,...
1,174 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Moomoo24, sorry to hear you're having some trouble with this. There are a couple of ways to obtain existing statements, as below: - Speak with our...
2,871 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hi @Gregmoloney, thanks for getting in touch. You'll be able to view this information via the "Account Balances" option in your Online Banking. If you...
1,586 Views 5 Replies 1 Kudos
DanaeC
Moderator
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While we can't access your account(s) over the Forum @NigelPenny , if you have access to and can log in to Online Banking, your balance(s) will be lis...
492 Views 2 Replies 1 Kudos
DanaeC
Moderator
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Hi @Pricey_67, whilst you won't be able to deposit cash at a CBA ATM I'm sorry, you can do this at any of our Bankwest Stores and many of our Bankwest...
4,572 Views 5 Replies 2 Kudos
DanaeC
Moderator
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Hey @Captain50 , generally statements are set to issue every 6 months from the date of account opening. You can change this at any time, by logging in...
442 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @Bradyleisa, I'm sorry to hear that your funds have not yet been received. If the funds were transferred electronically (ie within Online Banking) ...
1,777 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. T...
75,148 Views 34 Replies 3 Kudos
DanaeC
Moderator
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Hey Mackenzie, thanks for reaching out. You can do this either by calling our Contact Centre on 13 17 19, or by logging into your Online Banking (from...
1,750 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @MrMooo, thanks for your enquiry. When you first receive your card, a PIN will arrive via the post shortly after. Can I confirm if you are able to ...
4,200 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hey @ScottH, thanks for reaching out. We don't have a timeframe for Samsung Pay at the moment I'm sorry - I know this isn't the response you were hopi...
3,312 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hi there @gotscammed30000, really sorry to hear about this - definitely not a nice situation to find yourself in. While I can't guarantee any changes ...
2,472 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @DebraCoyne - as above we don't offer Cardless Cash I'm sorry - we'll let you know if this changes. You're able to withdraw up to $3000 per day ove...
6,601 Views 10 Replies 1 Kudos
DanaeC
Moderator
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Hi there @jetson52, thanks for reaching out. You would need to speak with a Sales Consultant to confirm your eligibility for a credit limit increase, ...
1,059 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
5,554 Views 5 Replies 3 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @adame!To log into your Online Banking you'll need to use your PAN and Secure Code - these are issued when you first open an account, and are sent...
969 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @Manendez, thanks for your question. If you've deposited funds at a standard deposit ATM (not a Smart ATM), they will be cleared into your a...
2,533 Views 4 Replies 2 Kudos
DanaeC
Moderator
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Hi @debbief, thanks for your enquiry. Whilst BPAY View is not available via the Bankwest App, you can still use your mobile device to access BPAY View...
3,175 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as ye...
1,074 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @DjangoGonzales, thanks for getting in touch. We're unable to view or provide any personal information via the Forum, so if you can log in t...
1,089 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @chloeboeyy22, thanks for your enquiry. Your BSB and account number are available in your Online Banking via the "Account Information" screen - you...
6,748 Views 1 Reply 1 Kudos
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