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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
My Latest Posts
DanaeC
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Hey @RonnieM, I have replied to your other post, thanks.
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DanaeC
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So sorry to hear you're having trouble accessing your funds @RonnieM. You'll need to be pressing "Credit" at an ATM/ EFTPOS terminal, as "Cheque" and ...
18 Views 1 Reply 0 Kudos
DanaeC
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Hi Karl, thanks for getting in touch. While we can't access your account(s) over the Forum, if you can log in to Online Banking and select "Ask Us" vi...
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DanaeC
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Hi @dimitryp, I believe I have just replied to your Tweet regarding this. If you DM us your best contact number there, we'll get in touch and discuss ...
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My Kudoed Posts
DanaeC
Moderator
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Hey there @Manendez, thanks for your question. If you've deposited funds at a standard deposit ATM (not a Smart ATM), they will be cleared into your a...
1,269 Views 4 Replies 2 Kudos
DanaeC
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Hi @debbief, thanks for your enquiry. Whilst BPAY View is not available via the Bankwest App, you can still use your mobile device to access BPAY View...
2,141 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as ye...
110 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hey there @DjangoGonzales, thanks for getting in touch. We're unable to view or provide any personal information via the Forum, so if you can log in t...
125 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hi @chloeboeyy22, thanks for your enquiry. Your BSB and account number are available in your Online Banking via the "Account Information" screen - you...
4,171 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @p_grg, thanks for reaching out. While I wouldn't be able to confirm the sending bank's International Transfer methods, I can advise that a $10 "I...
149 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @jimbolger, that is indeed very, very strange! And I definitely understand why you'd be frustrated. I can see that you've already done quite a few...
310 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Thanks @kerr - you're right! @Decorum you can now have a Halo Payment Device for any of our eligible Mastercard credit cards. Please note though that ...
370 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hey @Manendez, thanks for reaching out. You can indeed, though this would need to be a BPAY transfer if the card is not in your name. Generally, the B...
187 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @EXWO2, whilst this is an email we have in circulation at the moment, I wouldn't be able to say for sure if this one in particular is legitimate I...
209 Views 2 Replies 1 Kudos
DanaeC
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Hey @Hm472, thanks for reaching out. Generally, if the card doesn't have a balance over and above the limit itself, you'd be charged a Cash Advance Fe...
253 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Sorry to hear you're having trouble @Brookseh. . We're unable to view or provide any personal information via the Forum, though if you can log in to O...
253 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @steveom1, thanks for reaching out. As we understand it, that's fine - as you're still using the card for the purchase. In saying that, the best p...
276 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @GDB, thanks for reaching out. As long as it's a 1 to sign account, only 1 of you will need to request this action There are a number of ways that...
369 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @65553789, thanks for your enquiry. We can't access your accounts via the Forum I'm sorry, though if you can log in to Online Banking and select "A...
825 Views 1 Reply 1 Kudos
DanaeC
Moderator
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I'm really glad that this was sorted for you @defman - please do let us know if you have any further questions. I hope you also have a Merry Christmas...
697 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @defman, I'm very sorry to hear this, it's certainly not at all how we want anyone to be feeling. For security and privacy reasons, we're only able...
716 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Usman86, great question. To do this, we require you to complete and sign the 'Additional Cardholder(s) Request Form' along with the additional par...
4,910 Views 8 Replies 1 Kudos
DanaeC
Moderator
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Hey @ASR, how frustrating! Really sorry to hear that happened to you. While we can't "reverse" a transaction once it has been debited, we can certainl...
675 Views 4 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @backrowturkey, thanks for getting in touch. If you're looking for info on a transaction prior to 01/01/2016, you'll need to view your previously i...
738 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @avs87, thanks for reaching out. Once the Qantas account has been opened and the criteria met, the bonus points should be paid out within the foll...
502 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @SuzieQ581, sorry to hear there's been an unauthorised transaction on your account. Whilst we can't access your accounts over the Forum, if you can...
580 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Albe61 thanks for reaching out. You can contact HR internationally on +61 280 554 141. Thanks!
621 Views 2 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Sharon, thanks for reaching out. "Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using the 'credit' op...
662 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
567 Views 1 Reply 1 Kudos
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