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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
My Latest Posts
DanaeC
Moderator
Posted by Moderator
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Hey @thepk thanks for your question. If the accounts are both with Bankwest and both listed on your Online Banking, the linked account transfer is ins...
2 Views 1 Reply 0 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Xygrant, sorry to hear this. If you could please send your full name, Forum username and best contact number to Forum@Bankwest.com.au and we'll g...
13 Views 1 Reply 0 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Fabsie80, thanks for reaching out. You can certainly withdraw funds from an ATM where Mastercard is accepted, just keep in mind that there may be...
263 Views 1 Reply 0 Kudos
DanaeC
Moderator
Posted by Moderator
Unsolved
Hey @dg_bkw , sorry to hear you're having some trouble with your Online Banking. You'll need card details to reset your Secure Code yourself - if you ...
954 Views 2 Replies 0 Kudos
My Kudoed Posts
DanaeC
Moderator
Posted by Moderator
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Hey Mackenzie, thanks for reaching out. You can do this either by calling our Contact Centre on 13 17 19, or by logging into your Online Banking (from...
749 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @MrMooo, thanks for your enquiry. When you first receive your card, a PIN will arrive via the post shortly after. Can I confirm if you are able to ...
2,865 Views 7 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @ScottH, thanks for reaching out. We don't have a timeframe for Samsung Pay at the moment I'm sorry - I know this isn't the response you were hopi...
458 Views 2 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi there @gotscammed30000, really sorry to hear about this - definitely not a nice situation to find yourself in. While I can't guarantee any changes ...
1,517 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @DebraCoyne - as above we don't offer Cardless Cash I'm sorry - we'll let you know if this changes. You're able to withdraw up to $3000 per day ove...
1,499 Views 8 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi there @jetson52, thanks for reaching out. You would need to speak with a Sales Consultant to confirm your eligibility for a credit limit increase, ...
235 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
4,031 Views 4 Replies 3 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @adame!To log into your Online Banking you'll need to use your PAN and Secure Code - these are issued when you first open an account, and are sent...
234 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hey there @Manendez, thanks for your question. If you've deposited funds at a standard deposit ATM (not a Smart ATM), they will be cleared into your a...
1,564 Views 4 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hi @debbief, thanks for your enquiry. Whilst BPAY View is not available via the Bankwest App, you can still use your mobile device to access BPAY View...
2,329 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as ye...
360 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey there @DjangoGonzales, thanks for getting in touch. We're unable to view or provide any personal information via the Forum, so if you can log in t...
375 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hi @chloeboeyy22, thanks for your enquiry. Your BSB and account number are available in your Online Banking via the "Account Information" screen - you...
4,679 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
Unsolved
Hey @p_grg, thanks for reaching out. While I wouldn't be able to confirm the sending bank's International Transfer methods, I can advise that a $10 "I...
345 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hey @jimbolger, that is indeed very, very strange! And I definitely understand why you'd be frustrated. I can see that you've already done quite a few...
644 Views 4 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Thanks @kerr - you're right! @Decorum you can now have a Halo Payment Device for any of our eligible Mastercard credit cards. Please note though that ...
701 Views 7 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hey @Manendez, thanks for reaching out. You can indeed, though this would need to be a BPAY transfer if the card is not in your name. Generally, the B...
322 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @EXWO2, whilst this is an email we have in circulation at the moment, I wouldn't be able to say for sure if this one in particular is legitimate I...
433 Views 2 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @Hm472, thanks for reaching out. Generally, if the card doesn't have a balance over and above the limit itself, you'd be charged a Cash Advance Fe...
460 Views 3 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Sorry to hear you're having trouble @Brookseh. . We're unable to view or provide any personal information via the Forum, though if you can log in to O...
387 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hey @steveom1, thanks for reaching out. As we understand it, that's fine - as you're still using the card for the purchase. In saying that, the best p...
431 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hey @GDB, thanks for reaching out. As long as it's a 1 to sign account, only 1 of you will need to request this action There are a number of ways that...
526 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @65553789, thanks for your enquiry. We can't access your accounts via the Forum I'm sorry, though if you can log in to Online Banking and select "A...
1,000 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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I'm really glad that this was sorted for you @defman - please do let us know if you have any further questions. I hope you also have a Merry Christmas...
957 Views 5 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
Solved
Hi @defman, I'm very sorry to hear this, it's certainly not at all how we want anyone to be feeling. For security and privacy reasons, we're only able...
976 Views 5 Replies 1 Kudos
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