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DanaeC
I've been working for Bankwest since February 2014, and it's been pretty rad! Currently in the Social Media Team, I love being able to provide our customers another platform in which we can assist them. When I'm not working I am a super keen Traveller, who also enjoys Baking, the Beach, and my Aussie Bulldog - Norman!
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DanaeC
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Hey @Tramp, usually a Merchant Block is due to a security screening that the bank has in place, wherein some transactions are automatically declined. ...
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DanaeC
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Hey @cricklyon, thanks for getting in touch. While the Primary Card Holder is responsible for the spend/debt, I wouldn't be able to advise if this wou...
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DanaeC
Moderator
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Thanks for your feedback @kerr, I've sent this through - not a bad idea!
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DanaeC
Moderator
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Thanks @kerr - you're right! @Decorum you can now have a Halo Payment Device for any of our eligible Mastercard credit cards. Please note though that ...
55 Views 7 Replies 1 Kudos
My Kudoed Posts
DanaeC
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Hey @jimbolger, that is indeed very, very strange! And I definitely understand why you'd be frustrated. I can see that you've already done quite a few...
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DanaeC
Moderator
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Thanks @kerr - you're right! @Decorum you can now have a Halo Payment Device for any of our eligible Mastercard credit cards. Please note though that ...
55 Views 7 Replies 1 Kudos
DanaeC
Moderator
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Hey @Manendez, thanks for reaching out. You can indeed, though this would need to be a BPAY transfer if the card is not in your name. Generally, the B...
37 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @EXWO2, whilst this is an email we have in circulation at the moment, I wouldn't be able to say for sure if this one in particular is legitimate I...
46 Views 2 Replies 1 Kudos
DanaeC
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Hey @Hm472, thanks for reaching out. Generally, if the card doesn't have a balance over and above the limit itself, you'd be charged a Cash Advance Fe...
53 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Sorry to hear you're having trouble @Brookseh. . We're unable to view or provide any personal information via the Forum, though if you can log in to O...
102 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @steveom1, thanks for reaching out. As we understand it, that's fine - as you're still using the card for the purchase. In saying that, the best p...
106 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hey @GDB, thanks for reaching out. As long as it's a 1 to sign account, only 1 of you will need to request this action There are a number of ways that...
195 Views 1 Reply 1 Kudos
DanaeC
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Hi @65553789, thanks for your enquiry. We can't access your accounts via the Forum I'm sorry, though if you can log in to Online Banking and select "A...
629 Views 1 Reply 1 Kudos
DanaeC
Moderator
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I'm really glad that this was sorted for you @defman - please do let us know if you have any further questions. I hope you also have a Merry Christmas...
453 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @defman, I'm very sorry to hear this, it's certainly not at all how we want anyone to be feeling. For security and privacy reasons, we're only able...
472 Views 5 Replies 1 Kudos
DanaeC
Moderator
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Hi @Usman86, great question. To do this, we require you to complete and sign the 'Additional Cardholder(s) Request Form' along with the additional par...
4,400 Views 8 Replies 1 Kudos
DanaeC
Moderator
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Hey @ASR, how frustrating! Really sorry to hear that happened to you. While we can't "reverse" a transaction once it has been debited, we can certainl...
452 Views 4 Replies 1 Kudos
DanaeC
Moderator
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Hi @backrowturkey, thanks for getting in touch. If you're looking for info on a transaction prior to 01/01/2016, you'll need to view your previously i...
517 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Hey @avs87, thanks for reaching out. Once the Qantas account has been opened and the criteria met, the bonus points should be paid out within the foll...
358 Views 1 Reply 1 Kudos
DanaeC
Moderator
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Hi @SuzieQ581, sorry to hear there's been an unauthorised transaction on your account. Whilst we can't access your accounts over the Forum, if you can...
441 Views 1 Reply 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Albe61 thanks for reaching out. You can contact HR internationally on +61 280 554 141. Thanks!
459 Views 2 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Sharon, thanks for reaching out. "Authorisation Only" transactions will occur on credit card accounts, paypass purchases and using the 'credit' op...
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DanaeC
Moderator
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Hey @Tehran - great question. If you've got a Home Loan product with a variable interest rate, generally the interest is already being offset at 100% ...
417 Views 1 Reply 1 Kudos
DanaeC
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Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. T...
71,287 Views 34 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Hi @Kjerstivinje, thanks for your enquiry. If your husband is unsure of his PAN, he will still be able to update his address We would ask that you hav...
5,384 Views 2 Replies 1 Kudos
DanaeC
Moderator
Posted by Moderator
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Hey @nathanrey, I can appreciate that would be frustrating! Whilst we can't access your accounts over the Forum, we'd love to help you via Online Bank...
1,274 Views 3 Replies 2 Kudos
DanaeC
Moderator
Posted by Moderator
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Glad this was sorted for you @nathanrey Thanks for banking with us, have a great day!
1,269 Views 3 Replies 1 Kudos
DanaeC
Moderator
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Get help on the go - any where, any time. We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in re...
2,025 Views 1 Reply 2 Kudos
DanaeC
Moderator
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It's also good to note that Messaging is available in your Online Banking when logged in via the Full Site on a PC/Laptop - you can view more info her...
1,997 Views 1 Reply 1 Kudos
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