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Planned maintenance and testing notification 22/7

Posted by JeremyL JeremyL
Message 1 of 3 467 Views

Our tech team have confirmed the details of our planned maintenance taking place tonight. The following services will be temporarily unavailable.

You’ll still be able to log into the App and online banking and use most functionality, however…

Saturday 12:00am to 2:00am Perth time
Saturday 9:45pm to 10:45pm Perth time


- PIN Login for Mobile App: The App will still work, you'll just need to log in with your PAN and secure code instead. These are the same details you use to login to online banking. If you've forgotten your secure code, please click the 'reset your secure code' link on the login page for online banking BEFORE the maintenance period to reset it.
- SMS Code: Some transactions won't be able to be processed such as; payments to new Pay AnyBody or BPAY® recipients, increasing your daily payment limit, international payments, accessing your contact details, and resetting your secure code.

Please make sure you plan ahead so you don’t find yourself without access to your funds. We're sorry for any inconvenience.

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Re: Planned maintenance and testing notification 22/7

Posted by usamum usamum
Message 2 of 3 451 Views

It appears to be past 2:30am Perth time now and I still can not use BPay...Can you please advise when this will be available? Thanks

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Re: Planned maintenance and testing notification 22/7

Posted by DanaeC DanaeC
Message 3 of 3 432 Views

Hi @usamum, I'm sorry we missed you. Please note that our Social Media monitored hours are 8am - 5pm AWST, Monday - Friday. Can I ask if you were able to access other features of Online Banking at this time, and if you have been able to use BPAY since then? Thanks!

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