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Planned maintenance and testing notification 10/2-11/2

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Posted by JeremyL JeremyL
Message 1 of 3 574 Views

Our tech team have confirmed the details of our planned maintenance for this weekend. The following services will be unavailable.

 

Saturday 10pm to Sunday 2am Perth time.

- Online banking

- Mobile app

 

Please make sure you plan ahead so you don't find yourself without access to your funds. We're sorry for any inconvenience.

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Re: Planned maintenance and testing notification 10/2-11/2

Posted by cnegus cnegus
Message 2 of 3 533 Views

I tried to lo on to on;ine banking just now using Safari on a Mac computer.  When I click logon Persional, it takes me to a screen that says thanks for logging off.  I can't log on at all.  Please advise.

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Re: Planned maintenance and testing notification 10/2-11/2

Posted by DanaeC DanaeC
Message 3 of 3 531 Views

Hi @cnegus, I'm sorry to hear you're having some troubles logging into your Online Banking.

 

Can I ask you to ensure that you are typing www.bankwest.com.au into the URL bar, and not using a saved/favourite link? Also, clearing your cookies/cache/temporary internet files should help with this issue.

 

Let me know if this works, thanks!

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