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Online banking and Bankwest App maintenance notice 13/5-15/5

[ Edited ]
Posted by PeteW PeteW
Message 1 of 3 909 Views

Our tech team have confirmed the details of our planned maintenance this weekend. The following services will be unavailable.

 

Friday 13/5 23:30 WST til Saturday 14/5 04:30 WST

  • PIN Login for Mobile App: The App will still work, you'll just need to log in with your PAN and secure code instead (see image below). These are the same details you use to login to online banking. If you've forgotten your secure code, please click the 'reset your secure code' link on the login page for online banking BEFORE the maintenance period to reset it.
  • SMS Code: Some transactions won't be able to be processed such as; payments to new Pay AnyBody or BPAY® recipients, increasing your daily payment limit, international payments, accessing your contact details, and resetting your secure code.

Saturday 14/5 22:00 WST til Sunday 15/5 04:00 WST

  • Online banking
  • Mobile App

Please make sure you plan ahead so you don’t find yourself without access to your funds. We apologise for any inconvenience.

 

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Re: Online banking and Bankwest App maintenance notice

[ Edited ]
Posted by Blanking Blanking
Message 2 of 3 620 Views

Funny how when you join the bank queue the staff rush to tell you do deposit cash in the smart atm (that's been provided for our banking convenience).

Only problem is the Smart machine took my $3000 cash deposit and politly states "your cash has been retained - please call 131718".

Ummm "thats my bloody money!",

"Give it back!!"

OK, go to counter to explain the problem about a smart machine robbing money.

Sorry sir fill out a deposit dispute form and we should sort it out in 14 days!!

**************************
Good defence - I should be right.

 

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Re: Online banking and Bankwest App maintenance notice

Posted by LyndsC LyndsC
Message 3 of 3 509 Views

Hi @Blanking, I'm sorry to hear of your experience and I'd really like to look into this further for you. Can you please send me an email to forum@bankwest.com.au with your full name, your forum user name and your contact number, and I'll arrange for a specialist to call you? Thanks ^Lynds

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