Service Announcements

[#1]

We’re aware customers today may have been targeted by an attempted phishing scam that is being sent via SMS. The message looks as if it is from Bankwest and asks customers to click on a link.

We’ll never contact our customers via SMS/email to ask them to click on a link. If you have received this message please ignore and delete it ASAP.

If you’re ever uncertain about any digital correspondence you’ve received from Bankwest, please forward it to abuse@security.bankwest.com.au (emails) or 0428 812 998 (SMS messages) for further investigation.

Find out how you can stay safe here;

https://www.bankwest.com.au/security-centre/email-security

https://www.bankwest.com.au/security-centre/mobile-security 

If you've clicked on a link provided in a hoax SMS, we'd ask you to get in touch ASAP. We're available 24/7 365 on 13 17 19.

[#2]

Hi there!

I know there are Xero users among your customers. Please inform them of Xero being faked by crooks.

 'The most common type of the Xero email scam mimics a subscription invoice. The booby-trapped messages may contain one of the following phrases in the subject field: “Xero: Your Monthly Review”, “Your Xero Invoice”, or “Your latest Xero subscription invoice”. '

[#3]

Successful phishing messages, usually represented as being from a well-known company, are difficult to distinguish from authentic messages: a phishing email can include corporate logos and other identifying graphics and data collected from the company being misrepresented. Malicious links within phishing messages are usually also designed to make it appear as though they go to the spoofed organization. To protect against spam mails, spam filters can be used. Generally, the filters assess the origin of the message, the software used to send the message, and the appearance of the message to determine if it’s spam. Occasionally, spam filters may even block emails from legitimate sources, so it isn’t always 100% accurate.