on 19-09-2016 08:10 PM
on 20-09-2016 10:36 AM
Hi @beverly0515, thanks for your question! This can sometimes happen if you have any transactions in Authorisation only, as the funds are held in your account for the company until they complete the transaction, these would show in your balance but not as available funds. This may also happen if you have a cheque waiting to clear, as the cheque value would show in your account balance, but not as part of the available balance until it has cleared.
on 20-09-2016 07:51 PM
Thanks a lot.
But how should i understand "the transaction finished".
If i bought something in the supermarket and pay in debit, will it reduce my available balance amount in a couple of days?
on 21-09-2016 10:52 AM
If you make a purchase using PayPass or the credit button on your card, the transaction will sit in Authorisation Only, which means that we are holding that money for the shop you used. When the shop processes all their transactions (some do this daily, however some take a few days), the words "authorisation only" will be removed and the balance of your account will reflect this.
For example If you have $200 in your account and both your account balance and available balance show this, and you make a purchase for $50 using PayPass, the transaction will show up as authorisation only and the available balance will show $150. When the shop processes their transactions your account balance will also show $150.