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Secure Code

Posted by YuanMax YuanMax
Message 1 of 2 54 Views

Hello,

 

I have forgotten my secure code. I am currently overseas and can't dial the 13 17 19 number to ask for help. Is there any other way to get it?

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Re: Secure Code

Posted by MegB MegB
Message 2 of 2 38 Views

Hi @YuanMax  I'm sorry you've forgotten your secure code. To reissue this, we'll first need to verbally ID you. 

Our Contact Centre is available on +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply.

 

Alternatively, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Calling this number will jump you to the front of the queue so you won't experience much of a wait time. Our Contact Centre is available at any time for your convenience. 

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