Bankwest Forum

Ask a new question
New Member

Secure Code

Posted by YuanMax YuanMax
Message 1 of 2 54 Views



I have forgotten my secure code. I am currently overseas and can't dial the 13 17 19 number to ask for help. Is there any other way to get it?

0 Kudos

Re: Secure Code

Posted by MegB MegB
Message 2 of 2 38 Views

Hi @YuanMax  I'm sorry you've forgotten your secure code. To reissue this, we'll first need to verbally ID you. 

Our Contact Centre is available on +61 8 9449 2840 using a landline, mobile or Skype - please note that standard international call/Skype rates will apply.


Alternatively, if you call +61 8 9486 4130 using a landline, you can reverse the charges. You would need to contact the International Operator in the country you are in, so keep in mind that we are unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Calling this number will jump you to the front of the queue so you won't experience much of a wait time. Our Contact Centre is available at any time for your convenience. 

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.