on 11-02-2019 07:07 AM
My Term Deposit Matures in 3 days and I was wanting to close it, however the branch I opened it with has shut down and the next closest one is all the way in the city so is there a way I can do this online? Also, does the money go back to the account it originally came from (or that it was linked to) ?
on 13-02-2019 12:45 PM
Hey @KatS, thanks for getting in touch.
If you close the Term Deposit, the funds will be directed to an account you advise us of. If you've got an Online TD, the funds will be sent to the "Linked" account.
I'm not able to view your account via the Forum, so to confirm if you need to head into a branch you can have a chat to our Online Team, by logging into your Online Banking and selecting "Ask Us" via the Mobile App, or "Message us Now" from a PC. Otherwise, you can call our Contact Centre on 13 17 19 - both services are available 24/7 for your convenience.
I hope this helps
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