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How do I get my secure code?

Posted by fepinney fepinney
Message 1 of 2 1,235 Views



I have forgotten my security code. Are you able to help me please.

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Re: How do I get my secure code?

Posted by DanaeC DanaeC
Message 2 of 2 1,232 Views

Hey @fepinney thanks for reaching out. 


If you're registered with SMS Code security and are able to access to your registered Australian mobile, you will be able to reset your Secure Code via the "Reset your Secure Code Online" link on your Online Banking login page. Please note that you'll need to access our full site to do this.

If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on 13 17 19 to have this done. The team are available 24/7 for your convenience - let me know how you go.

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