Bankwest Forum

Ask a new question
Reply
New Member

Honour fee

Posted by Scotthalpin10 Scotthalpin10
Message 1 of 2 660 Views

Why do I contunally get a Dishonour fee despite money being in the account at the time? I recieve a text telling me funds need to be in my account and there is! Even by the time I'm told it needs to be in there! Can you please claify this as I feel it has gone on far too long. Is it an automated thing???????

Reply
0 Kudos
Moderator

Re: Honour fee

Posted by DanaeC DanaeC
Message 2 of 2 660 Views

Hi @Scotthalpin10, I'm really sorry to see this, and I can certainly understand the disappointment you have expressed in relation to being charged these fees. 

These will raise on your account, if it has a negative balance caused by a direct debit at the close of business on any given day. The $10 Honour Fee is charged, as Bankwest have paid the debit on your behalf, and will allow you until 12.45pm AWST the following business day to transfer the negative balance back into your account. If credit funds are not in the account by this time, then the payment is reversed by the bank, and a $10 Dishonour Fee is raised to your account in place of the Honour Fee.

Via the Forum we're unable to view your account(s), though if you would like to discuss this further you're most welcome to call our Contact Centre on 13 17 19, or you can login to your Online Banking (from a PC) and select the "Message us Now" button. For your convenience, both of these services are available 24/7.

Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.