on 14-04-2018 04:52 AM
you advertise that the gold term deposit is available over the phone or 'in-store'.
3 differnent representatives of yours told me it's only available 'in-store'.
I wanted to deposit a large amount for 12 months, asked for a special rate and got one but eventually been told that i couldn't get it over the phone :-(
Your competitors St. George and NAB are happy to give you a special rate over the phone ...
Solved! Go to Solution.
on 15-04-2018 10:47 AM
Hi @moshe77, thanks for your feedback.
I'm really sorry to hear that we weren't able to assist in offering a rate over the phone. If you'd like to pop me an email to Forum@Bankwest.com.au, including your full name, Forum username and best contact number we'll give you a call to discuss this with you further.
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on 17-04-2018 04:01 PM