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Deposit at ATM reading incomplete and money retained?

Posted by Smoviler Smoviler
Message 1 of 2 798 Views
I deposited money on Sunday the 29th of November, I went to the Warwick ATM outside the store and after entering my card details and putting in the money I wished to deposit, the ATM read; transaction incomplete, your money has been withheld.
I have been told that the only thing I can do is hand in a transaction dispute form and wait a maximum of 6 weeks for me to get MY own money back. Can someone please help me get this money back sooner?
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Re: Deposit at ATM reading incomplete and money retained?

Posted by LyndsC LyndsC
Message 2 of 2 793 Views

Hi @Smoviler, I'd be happy to look into this for you, however for security reasons I'd need to arrange for a specialist to call you and discuss this. Can you please pop me an email with your full name and contact number to forum@bankwest.com.au, and I will ensure we call as soon as possible? Thanks!

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