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Available balance & balance

Posted by 65553789 65553789
Message 1 of 2 1,300 Views

Hi, my balance says it has over $100 in it, but my available balance says i have less then $10?

why is this?

is there anything i can do to get this money?

 

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Re: Available balance & balance

Posted by DanaeC DanaeC
Message 2 of 2 1,299 Views

Hi @65553789, thanks for your enquiry.

We can't access your accounts via the Forum I'm sorry, though if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to help out at any time, 24/7. Alternatively if you can't access Online Banking at the moment, you can give us a buzz at any time on 13 17 19.

A consultant will then be able to see what this relates to - be it an overdraft limit, any pending transactions or funds being held in authorisation.

Thank you.

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