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z99
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third party contact authorisation

Posted by z99 z99
Message 1 of 2 240 Views

I can't use the phone and need to reset my frozen secret questions after forgetting my recently changed password.  How to a go about authorising my wife as the phone contact for all transactions on my behalf in future?

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Re: third party contact authorisation

Posted by LyndsC LyndsC
Message 2 of 2 235 Views

Hi @z99, while you can certainly arrange for your wife to be a party to your accounts and have her own access to the accounts, you're unable to grant access to her to your online banking log ins or allow her to make any changes to your personal details. If you're unable to speak with us over the phone, it would be best to visit a Bankwest store to discuss your options.

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