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so what happens now

Posted by stevelarkin stevelarkin
Message 1 of 2 2,095 Views

last night i noticed 2 transactions from my account totalling over $200 i rang the hotline and explained to the guy on the phone what had happened and he blocked my card but as the transactions are in authorization only status does this mean that they will no longer come out? or am i about to embark on an a 6-week journey to get my money back

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Re: so what happens now

Posted by DanaeC DanaeC
Message 2 of 2 2,088 Views

Hi @stevelarkin, I'm very sorry to hear that you may be needing to dispute some transactions. When a debit is in "Authorisation Only", it has still technically been deducted from your account, however the merchant is still able to cancel, or finalise it.

If you're able to get in touch with the merchant and they cancel it, the transaction will disappear from your account, and the funds would show as available. If they finalise it, this means that they have processed the debit and it would then need to be disputed.

You can view details on How to dispute a transaction via this previous Forum post. The team endeavour to resolve the dispute within 6 - 8 weeks of receiving the form. As these disputes require us to liaise with other financial institutions and merchants, we need to allow reasonable time for the other party to respond.

I hope this helps.

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