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i am trying to pay a donation to PCYC and the bpay biller code doesn't come up

Posted by stephen_macleod stephen_macleod
Message 1 of 4 574 Views

I am trying to pay a donation to the PCYC bpay acct nsw who have a biller code of 196469 and it doesn't come up as a valid biller.

 I actually paid it thru my St George acct and it worked there. Why should i transfer all my acccts to Bank west if they are behind the times with the bpay acct listings? should i keep my st george accts to use as a back up until bank west catch up with the bpay accts?

 

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Re: i am trying to pay a donation to PCYC and the bpay biller code doesn't come up

Posted by cgm cgm
Message 2 of 4 572 Views

I've experienced a similar problem in the past @stephen_macleod, where the entity name doesn't populate in the Biller field on the first attempt.

 

I'm fairly certain that I was still able to make the BPAY payment.

 

@PeteW has it got anything to do with a particular Biller not being paid through Bankwest previously?

 

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Re: i am trying to pay a donation to PCYC and the bpay biller code doesn't come up

Posted by LyndsC LyndsC
Message 3 of 4 562 Views

Hi @stephen_macleod, can I ask if you receive an error message stating that it's not a valid biller, or does the biller field just come up blank in the payment list?

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Re: i am trying to pay a donation to PCYC and the bpay biller code doesn't come up

Posted by cgm cgm
Message 4 of 4 542 Views

Did you end up finding out what went wrong here @stephen_macleod?

 

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