on 19-01-2016 06:52 PM
I am trying to pay a donation to the PCYC bpay acct nsw who have a biller code of 196469 and it doesn't come up as a valid biller.
I actually paid it thru my St George acct and it worked there. Why should i transfer all my acccts to Bank west if they are behind the times with the bpay acct listings? should i keep my st george accts to use as a back up until bank west catch up with the bpay accts?
on 19-01-2016 07:29 PM
I've experienced a similar problem in the past @stephen_macleod, where the entity name doesn't populate in the Biller field on the first attempt.
I'm fairly certain that I was still able to make the BPAY payment.
@PeteW has it got anything to do with a particular Biller not being paid through Bankwest previously?
on 20-01-2016 09:37 AM
on 19-01-2018 04:32 AM
I know I have he same problem with other BPays. Yu need to have another bank account. That is what I have dne.
on 19-01-2018 09:53 AM
Hi @hospas, can I please confirm that you have selected "Payments and Transfers > BPAY" from the Online Banking menu, and not "BPAY View" when processing these transfers?
The BPAY View page is a little different to a standard BPAY payment, as it's an automatic registered Biller service, in which not all companies use. It's a way to have your Bills automatically sent. If you need to make a payment to a Biller that does not use BPAY View, you need to select "BPAY" from the "Payments and Transfers" menu in Online Banking.
Hope this helps!