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how do i switch primary easy alerts?

Posted by caitlin caitlin
Message 1 of 4 356 Views
hi, i use my app for both myself & my partner, but i only get easy alert updates for him! (same on his phone) please help so i can be alerted for my own account!?
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Re: how do i switch primary easy alerts?

Posted by LyndsC LyndsC
Message 2 of 4 350 Views

Hi @caitlin, the best way to do this is to have your partner log into his online banking using a computer and remove your device from his online banking. He can do this by selecting "Self service" and then "manage devices" from the left hand menu. Thanks!

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Re: how do i switch primary easy alerts?

Posted by thewinchester thewinchester
Message 3 of 4 348 Views

Actually @LyndsC, this is an interesting question.

 

From the sound of your response, am I right in understanding that if the accounts are held jointly - whomever sets up/has active easy alerts for the joint account is the only one who can change? Or more specifically, the alerts are defined and affect all signatories to that account, and can't be granular to each account holder?

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Re: how do i switch primary easy alerts?

Posted by LyndsC LyndsC
Message 4 of 4 347 Views

Both parties to a joint account can receive separate easy alerts @thewinchester, however I got the impression maybe @caitlin's partner had logged in with her phone, which is why she is receiving his Easy Alerts. If this is the case, the steps above should work to resolve this. ^Lynds

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