Bankwest Forum

Ask a new question
Reply
New Contributor
SOLVED
Accepted Solution

e statements hidden on closed accounts?

Posted by Dazza Dazza
Message 1 of 7 3,550 Views
In the past I have requested closed accounts to be hidden from e-statements as the accounts have been closed and the PDF has been saved. Today I was told that this was not possible and is not allowed. Yet in the past staff members have hidden my accounts for me. Why is there such an inconsistency in what people can do and not do? Who can I talk to get this done?
Reply
0 Kudos
Moderator

Re: e statements hidden on closed accounts?

Posted by LyndsC LyndsC
Message 2 of 7 3,546 Views

Hi @Dazza, I would really like to look into this for you. Can you please send me an email with your full name, and contact number, with your post title in the subject line to forum@bankwest.com.au, and I'll arrange for a specialist to call you? Thanks!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Contributor
SOLUTION

Re: e statements hidden on closed accounts?

Posted by Dazza Dazza
Message 3 of 7 3,537 Views
@LyndsC just letting you know I have now spoken to Peter B who had no problem with my request. He unregistered me for the closed account which removed it from e statements. It is good to know you have some good staff members who are willing to help.
Reply
0 Kudos
Moderator

Re: e statements hidden on closed accounts?

Posted by LyndsC LyndsC
Message 4 of 7 3,533 Views

I'm glad to hear this has been resolved for you @Dazza!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Senior Contributor

Re: e statements hidden on closed accounts?

Posted by cgm cgm
Message 5 of 7 3,517 Views

@Dazza, if you have any ideas on improving the estatement functionality post them here.

 

Reply
0 Kudos
New Member

Re: e statements hidden on closed accounts?

Posted by Shaun Shaun
Message 6 of 7 126 Views

Hi 

 

I am having this exact same issue and recieving the same response, as it is clear that this is possible are you able to put me in touch with the appropriate team that can assist, Thank you 

Reply
0 Kudos
Moderator

Re: e statements hidden on closed accounts?

Posted by DanaeC DanaeC
Message 7 of 7 122 Views

Hi @Shaun, I can understand that this would be confusing.

We're certainly able to de-register eStatements for accounts whilst they are still open, though once they're closed we're not able to make any changes. If you'd like to send me an email with your full name and best contact number to Forum@Bankwest.com.au we'll give you a call and see if there is anything further we can look at to assist here.

 

Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.