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e statements hidden on closed accounts?

Posted by Dazza Dazza
Message 1 of 5 1,631 Views
In the past I have requested closed accounts to be hidden from e-statements as the accounts have been closed and the PDF has been saved. Today I was told that this was not possible and is not allowed. Yet in the past staff members have hidden my accounts for me. Why is there such an inconsistency in what people can do and not do? Who can I talk to get this done?
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Re: e statements hidden on closed accounts?

Posted by LyndsC LyndsC
Message 2 of 5 1,627 Views

Hi @Dazza, I would really like to look into this for you. Can you please send me an email with your full name, and contact number, with your post title in the subject line to forum@bankwest.com.au, and I'll arrange for a specialist to call you? Thanks!

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Re: e statements hidden on closed accounts?

Posted by Dazza Dazza
Message 3 of 5 1,618 Views
@LyndsC just letting you know I have now spoken to Peter B who had no problem with my request. He unregistered me for the closed account which removed it from e statements. It is good to know you have some good staff members who are willing to help.
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Re: e statements hidden on closed accounts?

Posted by LyndsC LyndsC
Message 4 of 5 1,614 Views

I'm glad to hear this has been resolved for you @Dazza!

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Re: e statements hidden on closed accounts?

Posted by cgm cgm
Message 5 of 5 1,598 Views

@Dazza, if you have any ideas on improving the estatement functionality post them here.

 

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