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mas
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cannot login to account overseas and cant call

Posted by mas mas
Message 1 of 2 443 Views

i am overseas and have been locked out of the app and my account

i tried to call bankwest on watsapp but says not registered

i registered for email notification before leaving but this is not happening 

i do not have my sim card i bought another sim card from uk but canot call australia

 

please advise how to reset password without acess to app account or your os ohone number

 

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Re: cannot login to account overseas and cant call

Posted by MegB MegB
Message 2 of 2 423 Views

Hi @mas I'm very sorry you're having such trouble getting in touch with us regarding your account.

If you wouldn't mind sending me an email to forum@bankwest.com.au with your Forum username, full name, best contact number and current location, i'll arrange for a specialist to get in touch to assist further.

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