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dg_bkw
dg_bkw
New Member

can't login online banking and can't reset secure code
Posted by dg_bkw dg_bkw

on ‎30-05-2019 02:59 PM

Message 1 of 3 1,190 Views

Hi,

 

Today I tried login my mortgage offset account but failed. It said "pan and key mismatch".

 

And I tried to reset secure code online but it requires a bankwest debit/credit card but I have cancelled all of them years ago.

 

Called the service number, waited for 15 minutes can't get served.

 

Please suggest what to do. Thanks

 

 

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DanaeC
Moderator
Moderator

Re: can't login online banking and can't reset secure code
Posted by DanaeC DanaeC

on ‎31-05-2019 03:27 PM

Message 2 of 3 1,188 Views

Hey @dg_bkw , sorry to hear you're having some trouble with your Online Banking.
You'll need card details to reset your Secure Code yourself - if you no longer have an account with card access we'll need to verbally identify you for security reasons - so we'd ask that you call our Contact Centre on 13 17 19. They're available 24/7 to help you with this. I do apologise if there is a wait time, though we're unable to action this here for you.
Let me know how you go.

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PavellabIND
PavellabIND
New Member

Re: can't login online banking and can't reset secure code
Posted by PavellabIND PavellabIND

on ‎31-05-2019 08:16 AM

Message 3 of 3 1,181 Views

I once had a similar problem, but now everything is working, I hope that the developers have fixed it.

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.