on 31-05-2019 02:59 PM
Today I tried login my mortgage offset account but failed. It said "pan and key mismatch".
And I tried to reset secure code online but it requires a bankwest debit/credit card but I have cancelled all of them years ago.
Called the service number, waited for 15 minutes can't get served.
Please suggest what to do. Thanks
on 31-05-2019 03:27 PM
Hey @dg_bkw , sorry to hear you're having some trouble with your Online Banking.
You'll need card details to reset your Secure Code yourself - if you no longer have an account with card access we'll need to verbally identify you for security reasons - so we'd ask that you call our Contact Centre on 13 17 19. They're available 24/7 to help you with this. I do apologise if there is a wait time, though we're unable to action this here for you.
Let me know how you go.
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on 01-06-2019 08:16 AM
I once had a similar problem, but now everything is working, I hope that the developers have fixed it.