a month ago
Hi @clueclue5, I'm sorry to hear this. If your Secure Code is not recognised, and you're registered for SMS code you can quickly reset this online. This is available via the login page of your Online Banking - you'll just need the below information:
- Your personal access number (PAN)
- The mobile phone that you registered for SMS Code
- Answers to your secret questions
This link provides a step by step tutorial on how to reset your Secure Code.
If you've not registered for SMS code please call our Contact Centre on 13 17 19 for further assistance. Thanks!