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Why is my secure code no longer working?

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Posted by r0bin r0bin
Message 1 of 2 2,410 Views

I am unable to access online banking as I keep getting a message to say that my PAN and secure code don't match. I am certain of the correctness of both of these, however i tried to reset my secure code but did not receive the SMS so was unable to proceed. I am overseas at the moment but have been receiving other SMS messages.


Are you able to advise what my next step is?


In addition, I am now getting a message to say that there have been too many log-in attempts and I should either phone or "contact a master user". I am not phoning from Spain, and have no idea what a 'master user' is, or how I go about contacting one.


I simply want to view my e-statements.


Thank you.

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Re: Why is my secure code no longer working?

Posted by LyndsC LyndsC
Message 2 of 2 2,395 Views

Hi @r0bin, for security reasons we can't access or discuss any personal account information over the forum, so we do need to speak with you over the phone to look into this.

You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Thanks

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