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Why is my Password incorrect regularly

Posted by UrBankWestHero UrBankWestHero
Message 1 of 2 944 Views

Every so often my bank west password is supposedly " incorrect. Which is rubbish. Why is this? Its not incorrect. Is this your way of making people rest there password because u have been comprimised? Iv bought this up numerous times an instantly it gets brushed aside. Is there some on going issue? Can you explain why a correct password maybe taken as incorrect. 

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Re: Why is my Password incorrect regularly

Posted by DanaeC DanaeC
Message 2 of 2 935 Views

Hi @UrBankWestHero , I'm sorry to hear this is happening.
This error will generally pop up when the secure code entered doesn't match what we have on file for you. Clearing your cookies/cache/temporary files and ensuring you type into the URL bar instead of using a saved link/bookmark may help with this. If you still have trouble logging in, please give us a call on 13 17 19 at anytime for further assistance.

Thank you.

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