on 30-06-2018 08:57 PM
Every so often my bank west password is supposedly " incorrect. Which is rubbish. Why is this? Its not incorrect. Is this your way of making people rest there password because u have been comprimised? Iv bought this up numerous times an instantly it gets brushed aside. Is there some on going issue? Can you explain why a correct password maybe taken as incorrect.
on 02-07-2018 10:21 AM
Hi @UrBankWestHero , I'm sorry to hear this is happening.
This error will generally pop up when the secure code entered doesn't match what we have on file for you. Clearing your cookies/cache/temporary files and ensuring you type http://bankwest.com.au into the URL bar instead of using a saved link/bookmark may help with this. If you still have trouble logging in, please give us a call on 13 17 19 at anytime for further assistance.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.