3 weeks ago
Every so often my bank west password is supposedly " incorrect. Which is rubbish. Why is this? Its not incorrect. Is this your way of making people rest there password because u have been comprimised? Iv bought this up numerous times an instantly it gets brushed aside. Is there some on going issue? Can you explain why a correct password maybe taken as incorrect.
2 weeks ago
Hi @UrBankWestHero , I'm sorry to hear this is happening.
This error will generally pop up when the secure code entered doesn't match what we have on file for you. Clearing your cookies/cache/temporary files and ensuring you type http://bankwest.com.au into the URL bar instead of using a saved link/bookmark may help with this. If you still have trouble logging in, please give us a call on 13 17 19 at anytime for further assistance.
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