Bankwest Forum

Ask a new question
Reply
New Member

Why haven't I received an online transfer yet

Posted by Sarahkb Sarahkb
Message 1 of 2 344 Views

I've had a transfer sent to me from a different bank, it was sent over 5 business days ago and I haven't received it. I've had transfers sent to me from this account regularly with no issues, usually getting within 3 or so days. The account details are definitely right, any reason I haven't thought of as to why it's taking longer?  

Reply
0 Kudos
Moderator

Re: Why haven't I received an online transfer yet

Posted by LyndsC LyndsC
Message 2 of 2 340 Views

Hi @Sarahkb, we process funds to customers accounts on the same business day that we receive them from the other bank, so if the funds are not yet in your account, this would mean we have not yet received them. It would be best for the person to sent the funds to check with their bank as to why the funds have not yet arrived. Thanks

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.