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Why does your bank suck so much?

Posted by Andrewter Andrewter
Message 1 of 4 296 Views

Called for general banking information. Locked out of my account after apparently answering questions wrong? This after I identified my phone number, email BSB and account number. 

 

I forgot my secret word (did I ever have one?).

 

Next step is annoyingly going in to branch to confirm identity.

 

worse still, if I was a criminal they did not call, email or text me to confirm supposed hack attempt.

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Re: Why does your bank suck so much?

Posted by LyndsC LyndsC
Message 2 of 4 284 Views

Hi @Andrewter, Whilst I can't access or discuss any personal account information over the forum, I'd really like to look into this further for you. Can you please send me an email to forum@bankwest.com.au with your full name, contact number and forum username and I will follow this up for you? Thanks

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Re: Why does your bank suck so much?

Posted by Bundabah Bundabah
Message 3 of 4 219 Views

Same issue.

Acct locked and not even the courtesy of being informed.

Could not login - Reset password -twice - successfully and still could not login.

Only after a call to 'service' was I told the account was locked and I had to go to a branch and prove photo ID.

What really annoys me -
1. if this was a 3rd party attempt at my acct - while did the bank not inform me? Why do they just block the accts and not advise the holder. So tatty
2. Why must I now have to go to a branch and prove ID?
Just happens that the closest branch is some +20kms away - almost a 30min drive each way. There was a branch 2 kms away - they closed that...
3. Let me add further that the on-line service person I spoke too was almost machine-like, certainly not there to do serve - had no interest at all - more like a gestapo interview.
4. And when asked to report this poor service, I was told someone would get back to me in about 48hrs. Agaai,

how tatty!

 

Where to from here - don't know - that all the same, but certainly now actively looking around for something closer and for some human interaction, if at all possible.

Not prepared to put up with this.

 

 

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Re: Why does your bank suck so much?

Posted by DanaeC DanaeC
Message 4 of 4 214 Views

Hi @Bundabah, I understand we've spoken to you and we're working to have this resolved as quickly as possible for you. Thank you.

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