on 26-04-2018 05:33 PM
Called for general banking information. Locked out of my account after apparently answering questions wrong? This after I identified my phone number, email BSB and account number.
I forgot my secret word (did I ever have one?).
Next step is annoyingly going in to branch to confirm identity.
worse still, if I was a criminal they did not call, email or text me to confirm supposed hack attempt.
on 27-04-2018 02:02 PM
Hi @Andrewter, Whilst I can't access or discuss any personal account information over the forum, I'd really like to look into this further for you. Can you please send me an email to email@example.com with your full name, contact number and forum username and I will follow this up for you? Thanks
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on 17-05-2018 05:48 AM
Acct locked and not even the courtesy of being informed.
Could not login - Reset password -twice - successfully and still could not login.
Only after a call to 'service' was I told the account was locked and I had to go to a branch and prove photo ID.
What really annoys me -
1. if this was a 3rd party attempt at my acct - while did the bank not inform me? Why do they just block the accts and not advise the holder. So tatty
2. Why must I now have to go to a branch and prove ID?
Just happens that the closest branch is some +20kms away - almost a 30min drive each way. There was a branch 2 kms away - they closed that...
3. Let me add further that the on-line service person I spoke too was almost machine-like, certainly not there to do serve - had no interest at all - more like a gestapo interview.
4. And when asked to report this poor service, I was told someone would get back to me in about 48hrs. Agaai,
Where to from here - don't know - that all the same, but certainly now actively looking around for something closer and for some human interaction, if at all possible.
Not prepared to put up with this.
on 18-05-2018 08:07 AM