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What are eStatements?

Posted by PeteW PeteW
Message 1 of 6 1,327 Views

 

eStatements are electronic versions of your account statements that can be accessed within the Bankwest App as well as Bankwest Online Banking (BOB) from your desktop or tablet.
 

How you’ll benefit from eStatements

  • A secure way to view your statements
  • Access up to 5 years of statements
  • Receive email notifications when your statement is available
  • Reduce your paper clutter
  • Avoid future paper statement fees. Credit card paper statements will incur a fee of $1.25 per statement effective 28 November 2016

How to register for eStatements

  1. Log into the Bankwest App or online banking
  2. Select eStatements in the menu to manage your statement options
  3. Follow the onscreen prompts
  4. Confirm or update your email address

 

 

Please note, when you switch to eStatements you'll no longer receive paper statements in the post for your eligible accounts.

 

Give some Kudos if you're already using eStatements or if this post gets you to register Smiley Happy

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Re: What are eStatements?

Posted by PeteW PeteW
Message 2 of 6 1,208 Views

As of late October 2016, eStatements are also available in the Bankwest App making accessing them easier than ever.

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Re: What are eStatements?

Posted by Jasper1042 Jasper1042
Message 3 of 6 1,113 Views

Hi Bankwest

So to my understanding you are now charging me more to receive a paper statement that was included before as part of my account charges. And now that I have conceded to your demands to extract more money from me and go to email  I find that i do not actually get a statement in my email as was promised. Just a notice that if I log in to online banking I can search around and download a statement and print it for my records before organizing to pay it.

 

So I have to print it at my cost and time and effort and remember to do it on time just so you can save your shareholders some money. For **bleep**s sake. I know everyone is doing it but I thought Bankwest had a better customer service attitude. Do you really think a bit over $12 a year saved on statements will be cost effective balanced against my next decision to refinance my housing loan with a bank that actually cares about customer service??? Definitely not with BankWest. Rot in hell you money grabbers.

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Re: What are eStatements?

Posted by SarahF SarahF
Message 4 of 6 1,107 Views

Hi @Jasper1042, I'm really sorry for any inconvenience that this has caused. We're introducing a Paper Statement Fee for some accounts to encourage our customers to use eStatements where they are able. This helps reduce waste so that we can deliver sustainable practice benefits. 

 

We don’t want you to pay for paper statements when you can avoid this fee by registering for eStatements. We've made significant investment in improving the experience for customers by making it as easy as possible to sign up for, receive and view eStatements – you can do this via the Bankwest App as well as Bankwest Online Banking.

We have also created a new Bankwest Easy Alert to remind you when your minimum monthly payment is due, this also lets you know how much you have already paid towards it – look for the ‘Credit Card Payment Due’ Easy Alert.

 

I'll be sure to pass your feedback onto our team in regards to this.

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Re: What are eStatements?

Posted by Unit01 Unit01
Message 5 of 6 536 Views

Stuff the spin doctoring and speel. This just amounts to a cash grab. I asked a phone operator what the exemption were and even if I didn't have internet access they were still going to charge me the fee when I argued with him over the logic of this he just hung up. Thanks Commonwealth Bank I knew you'd start to do over Bankwest Customers eventually it was just a matter of when.

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Re: What are eStatements?

Posted by LyndsC LyndsC
Message 6 of 6 517 Views

Hi @Unit01, I'm sorry to hear of your experience over the phone. I understand that you're unhappy with the statement fee, however I can assure you that the fee is not for profit, and only to cover the increased costs of printing and postage. You will be able to print and/or save the electronic statements if you would prefer, however the fee to receive paper statements in the mail will not be able to be waived. I'd like to arrange for a specialist to call you and discuss this in more detail, as well as discuss what happened on the call you referred to. If you can please send me an email to forum@bankwest.com.au with your full name, contact number and forum username, I will arrange this. Thanks

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