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Unsolicited Funds taken out of my account on 24 Jan 2019

Posted by jdouglas1304 jdouglas1304
Message 1 of 2 647 Views

Unsolicited Funds taken out of my account on 24 Jan 2019


As you will see from my account the sum of $1,019.06 was debited to my account from MACQUARIE BANK 003-9840673-000


Can you stop any further transactions to this account as payments should have stopped on Dec 2018


Many Thanks

John D Hamilton

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Re: Unsolicited Funds taken out of my account on 24 Jan 2019

Posted by DanaeC DanaeC
Message 2 of 2 642 Views

Hi John, sorry to hear this. Definitely not ideal!


This will be dependant on where the funds are being deducted from (BSB and account number or card number).


If the debiting bank has your card number, the only way we can stop any further withdrawals would be to cancel the card, and issue you with a new one. To do this, you can call 13 17 19, or log into your Online Banking and select "Message us Now" from a PC, or "Ask Us" via the Mobile App. Both services are available 24/7 for your convenience.


If they are debiting your BSB and account number, you will need to complete a Stop Payment of Direct Debit Form. Once done, you can send it back via any of the below methods:

Post: PO BOX E237, Perth WA 6841.
Fax: 1300 664 825.
BankMail: Through the "Message Centre" tab of your Online Banking.

You can also complete section 4 of the form if you need to dispute any previous debits that should have already ceased, which we will request a refund for on your behalf.

I hope this helps.

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