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Unable to transfer from ESaver to joint account. No link account appears on account summary

Posted by HappyDays HappyDays
Message 1 of 3 926 Views

I have an ESaver and joint account and cannot undertake ANY transfer from the ESaver.  When I try to do a transfer the only account option is the joint account. Please help!

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Re: Unable to transfer from ESaver to joint account. No link account appears on account summary

Posted by MegB MegB
Message 2 of 3 920 Views

Hi @HappyDays, I'm sorry you're having trouble with this. 

To withdraw from the eSaver, you'll need to select the 'Linked account transfer' option from the 'Make a payment' screen instead of 'Internal transfer'. The transfer will then do to the nominated linked account. 

If you have any other issues with this, please have a chat with our Online Messaging Team.

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Re: Unable to transfer from ESaver to joint account. No link account appears on account summary

Posted by HappyDays HappyDays
Message 3 of 3 916 Views

Brilliant, thank you!

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