on 07-06-2017 04:54 PM
i am overseas and trying to do a pay anybody transaction. This requires authorization from a text message but my phones roaming is off to avoid overseas data/roaming fees. As I have access to wifi is there any way I can change this setting to receive an email with the code instead?
Any help would be much appreciated.
07-06-2017 05:00 PM - edited 07-06-2017 05:01 PM
@TomRick: From the here's something they prepared earlier file (with apologies to Gabriel Gaté), if you're not willing to turn on your cellular service to receive the code - you need to ask them to put an SMS code exception in place:
...we would need to put an SMS code exemption in place while you are overseas. To do this we need to speak with you over the phone. You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.
on 08-06-2017 12:52 PM
Thanks so much @thewinchester - spot on! @TomRick whilst the SMS Code can only be sent to a registered Australian mobile number, an exemption can be put in place. You may also be interested to know, that if you use the Bankwest Mobile App with a PIN or Fingerprint login, you will not require SMS security when processing a transfer. I hope this helps!