Bankwest Forum

Ask a new question
New Member


Posted by Lunny44 Lunny44
Message 1 of 2 1,194 Views

Hi , I have just noticed money coming out of my account for the last couple of weeks. I never authorised this and needing to put a stop to it ASAP please. It’s by money 3 and is a $50 transaction . I would also like my overdrawn fees returned also 


0 Kudos

Re: Transaction

Posted by DanaeC DanaeC
Message 2 of 2 1,191 Views

Hi @Lunny44, I'm sorry to hear this.

Whilst we can certainly take a look at what is happening, we would need to be able to identify you, which we can't do via the Forum I'm sorry. You can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance in real time, or you can call our Contact Centre on 13 17 19 at any time for this type of enquiry.

From there we can view your account and look further into what has happened, cancel the card (if required) and dispute any unauthorised transactions.

Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.