Online Banking

[#1]

It's tax time again, and often I need to go hunting for specific transactions in my history.  Is it really true you can only search 12 months of history in your transactions?  I would like to be able to search at least 7 years .. the amount of time the tax man would like me to keep my records!

Is there a parameter I can choose for this or is it not just available?

And if it isn't available... can it be at some point?

Many thanks
JehniT

[#2]

Hi @JehniT, thanks for your suggestion I can certainly pass this onto our online banking team to look into.

You can search for transactions in the transaction search function from the previous 2 years (it will currently allow you to search back to 01/01/2014). You can also view up to 5 years worth of statements if you have signed up for e-statements on your account.

[#3]

Thanks LyndsC.  I did find the estatements and downloaded the PDFs and can search through that.. I guess you just have to be organised enough to download your estatements as they arrive and keep them locally.  It would be very handy for online banking to hold up to 7 years' worth of statements but I can imagine that would be a large data requirement for all customers!  Perhaps it's something ppl could opt into rather than be whole-of-business approach?

Cheers

Jehni

[#4]

+1 for this request, and it's one of the reasons why customers are using services such as Pocketbook et al to access and easily retreive these details - a subject that is already under discussion in another thread given the arcane position Australian banks are taking on the ePayments code, with positions and views rooted in 1980's banking regaridng the read only use of online banking credentials by 3rd party services, so customers can help better manage their finances (see 'Pocketbook' Finance App (Budget Planner)).

Given ASIC's recent response to another 3rd party service (Acorns), and the Turnbull Government at the time accepting that the ePayments Code needs to be made mandatory, it's hoped that regardless of what happens at the ballot box today - the backwards approach by BWA and others to third-party services will come to a swift and merciful end in the near future.

[#5]

Thanks for your feedback in regards to this @thewinchester, I will ensure this is passed onto our online team to look into for future. Thanks

[#6]

It's 2018 and you still can't deliver this.

This is ludicrous. It costs your customers time, effort and money to source their transactions via estatement or paper statement and the figures cannot be entered into a spreadsheet apart from manually copying them.

It seems outrageous that the bank would not have 7 years' of data available in digital (non-PDF, non-estatement) format. I guarantee you that your IT staff could take the query behind your online banking transaction search and expand it to 7 years. Data storage requirements would be a pathetic excuse - these are numbers, not images. The data won't be overwhelming even if you have 20 years of data for every tax entity in the country, which you don't.

Agree with the earlier comments that (most) banks are archaic, living in the 1980s.

[#7]

I'm sorry we can't provide a different answer for you @disgruntled, this is not something we currently offer. I will ensure your feedback is passed on to our online team.

[#8]

When I try to search, it responds by telling me that the number of records is excessive.  Firstly, I only want to search 3or  4 month,  When I got that message I took it back to 1 month - same response.  Then 14 days - same response!! I am a light user of my credit card.  How can there be too many transactions??