Bankwest Forum

Ask a new question
Reply
New Member

Transaction Search - Credit Card

Posted by Darryl Darryl
Message 1 of 2 623 Views

I need to access my credit card transactions from the last quarter of last year.  

Using Transcation search with specific dates and / or spefici months all I can access 2 pages going back from today (Jan 23) to Dec 4.  

I have tried different options, and even shut down and reloaded the website.  No joy.

All the other accounts appear to be able to access the dates that I am after - just not the credit card.

 

Reply
0 Kudos
Moderator

Re: Transaction Search - Credit Card

Posted by MegB MegB
Message 2 of 2 609 Views

Hey @Darryl, this may happen if your card's been replaced due to loss/theft in November/December last year as the 'Transaction search' option in your online banking can only search through open accounts. 

If this is the case, you can view past transactions on the old card through the statements. If the account was registered for eStatements prior to being closed, you can view these by clicking on the account number under the 'Closed accounts' heading in the 'eStatements' page of your online banking. 

If this isn't the case, please hit the 'Message us now' button at any time so we can look into what's happening here for you.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.