on 23-01-2019 05:38 AM
I need to access my credit card transactions from the last quarter of last year.
Using Transcation search with specific dates and / or spefici months all I can access 2 pages going back from today (Jan 23) to Dec 4.
I have tried different options, and even shut down and reloaded the website. No joy.
All the other accounts appear to be able to access the dates that I am after - just not the credit card.
on 24-01-2019 09:04 AM
Hey @Darryl, this may happen if your card's been replaced due to loss/theft in November/December last year as the 'Transaction search' option in your online banking can only search through open accounts.
If this is the case, you can view past transactions on the old card through the statements. If the account was registered for eStatements prior to being closed, you can view these by clicking on the account number under the 'Closed accounts' heading in the 'eStatements' page of your online banking.
If this isn't the case, please hit the 'Message us now' button at any time so we can look into what's happening here for you.