Bankwest Forum

Ask a new question
Reply
New Member

Three things:

Posted by 1136163 1136163
Message 1 of 2 70 Views

Firstly, can you please change my username to Nolz?

Secondly, when I signed up earlier this morning for the forum, the message said that I would receive an email to verify my account. Despite requesting a resend after about 10 minutes, I still haven’t received it after at least 30 mins.

 

Finally, and my reason for joining this forum, I am having the same problem as the user who posted previously that they were having trouble with BPay View.  Unfortunately no solution was posted.

I’m using an IPad Air 2 and, can’t return to BankWest from the “view Full Bill” screen. There is no option to go back or return to the BW website, only to logout.

 

 

Reply
0 Kudos
Moderator

Re: Three things:

Posted by DanaeC DanaeC
Message 2 of 2 49 Views

Hi @1136163, thanks for getting in touch.
 

Firstly, once you've logged in to the Forum, in the top right corner of the page you'll see your username in a small orange box. If you click on the arrow and select "My Settings" - then select the "Personal Profile" tab - you'll be able to amend your username.
 

I'm sorry to hear you haven't yet received your verification email. It's best to check your Junk/SPAM folders, especially if you have not saved Bankwest as a trusted sender. You should also confirm that your email address is correctly listed, which can be done using the same "Personal Profile" tab as above.
 

Lastly, when making a BPAY View payment from the full site on a mobile device, a new tab will automatically open. Once done with the payment, you can exit out of the screen, without logging out completely. If this isn't the case, you can also opt to "Open in new tab" by holding down the BPAY View option. Appreciate your feedback on this though, and I will pass this on.
 

I hope this helps.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.