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The New Payments Platform

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Posted by DanaeC DanaeC
Message 1 of 4 338 Views

Great news!

As of today (01/05/2018) Bankwest customers with eligible transactional accounts are able to receive faster payments and register their mobile number as their PayID via the Bankwest Mobile App and Bankwest Online Banking as part of the New Payments Platform (NPP).

Click Here for more information, and step-by-step instructions on creating your PayID.

In the coming months Bankwest customers with an eligible account will also be able to send faster payments via the new NPP infrastructure.

Stay tuned for more updates!

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Re: The New Payments Platform

Posted by Ashleyleahy Ashleyleahy
Message 2 of 4 307 Views

So we can only register? We cannot send payments. Why half launch? You have had so much time. 

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Re: The New Payments Platform

Posted by LightSpeed LightSpeed
Message 3 of 4 242 Views

It is certainly not a coincidence that Bankwest have launched the ability to receive funds while neglecting to allow fast processing of transferring funds out of Bankwest. 

 

The original timeline for near realtime transferring of funds was the end of 2016. This initiative of NPP has been a multi year endevour that didn't sneak up on Bankwest. While putting systems in place to support this is complex, Bankwest have clearly taken the view that as there was no real penalty for not launching there is no commercial imperitive to invest in ensuring a prompt launch. 

 

Here we have the result. A late, half launch and no indication on when they will be in full compliance with the NPP.

 

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Re: The New Payments Platform

Posted by Cdperth Cdperth
Message 4 of 4 141 Views

Seriously Bankwesk? You've had people asking about when the NPP is coming for months, and the best you've managed so far is 'soon - in the coming months'', until the day it actually arrives and you say 'it's here'. You should have said 'it's half here'. The other half is coming 'soon - in the coming months'. What's the point of this forum? It's obviously not a means of communication. That would involve you communicating with your customers. Have you heard there's a royal commication into the financial sector? Not sure if management has communicated that to you yet, but there's a reason for the commission existing. You guys have completely lost touch with your customers. You've forgotton how to communicate. It's called being reactive rather than proactive. 

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