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Posted by 9301 9301
Message 1 of 2 1,105 Views

I have a 2 kids bonus saver accounts and Bankwest has now started to deduct TAX FILE NUMBER TAX on 1 of the accounts even though you have had my tax file number since 2008 WHY?  This has never happened before? I have another 7 accounts NO TAX FILE NUMBER TAX on any of those. The bank is not interested helping me and passed the buck on to the tax office? Why? Bankwest had made a mistake and do not want to own up to it. 


A Very bad and unprofessional and arrogant way to treat your customers. 

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Posted by DanaeC DanaeC
Message 2 of 2 1,096 Views

Hi there @9301, sorry to hear this - I can definitely appreciate your frustration.


We're not able to view your account(s) via the Forum, though I'd like to ensure that this is looked into further for you. Could you please send an email to with your full name, Forum username and best contact number, so that we can get in touch?

Thank you.

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