Bankwest Forum

Ask a new question
Reply
New Member

Secure login

Posted by Moobird Moobird
Message 1 of 2 55 Views

Hi I have forgotten my secure login code and the answers to my secret questions.

 

Please help 

Reply
0 Kudos
Moderator

Re: Secure login

Posted by DanaeC DanaeC
Message 2 of 2 55 Views

Hi @Moobird, I'm sorry to hear this.
 

If you're registered with SMS Code security and are able to access to your registered Australian mobile, you will be able to reset your Secure Code via the "Reset your Secure Code online" link on your Online Banking login page. Once you're in, you can then select the "My Details" tab and reset your Secret Questions. Please note that you'll need to access our full site to do this.


If you don't have access to SMS Code, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on 13 17 19 to have this resolved.
 

Let me know how you go!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.