on 10-05-2016 05:13 AM
Solved! Go to Solution.
on 10-05-2016 05:23 AM
Unfortunately significant hold times when calling Bankwest seems to be a given these days. You never had to hold a couple of years ago, and it seems to be getting progressively worse.
10-05-2016 09:56 AM - edited 10-05-2016 09:57 AM
Hi @Kyla, for security reasons if your SMS code is not working, we'd need to speak with you over the phone to look into this.
I'm sorry for the wait you've experienced, however I have just checked with our contact centre and the wait time is currently around 5 minutes, if you give us a cal on 13 17 19 we can help you reset your secure code and ensure your SMS code is active. Thanks!