Bankwest Forum

Ask a new question
New Member

Secure code length limited to 16

Posted by 012345678901234 012345678901234
Message 1 of 2 2,318 Views

I just tried to log on to my online banking, but it wouldn't let me type in more than 16 characters. My password is longer than 16 characters. Thus it doesn't let me log in. I tried too many times and now it wont let me log in at all.


1) what the hell?

2) why would you even limit password length?

3) the password for this forum has a 20 character maximum, which is longer than your ONLINE BANKING password limit...

4) what the hell?

5) please fix.



0 Kudos

Re: Secure code length limited to 16

Posted by SarahF SarahF
Message 2 of 2 2,312 Views

Hi, I've just checked with our team and been advised that as per the 'reset secure code' section via online banking the password needs to be between 8-16 characters. They've confirmed there have been no changes to this however perhaps when you originally set this up you set it longer but we only use the first 16 characters. I'm sorry for any confusion and I'll ensure your feedback is passed onto our team.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.