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Secure code length limited to 16

Posted by 012345678901234 012345678901234
Message 1 of 2 341 Views

I just tried to log on to my online banking, but it wouldn't let me type in more than 16 characters. My password is longer than 16 characters. Thus it doesn't let me log in. I tried too many times and now it wont let me log in at all.

 

1) what the hell?

2) why would you even limit password length?

3) the password for this forum has a 20 character maximum, which is longer than your ONLINE BANKING password limit...

4) what the hell?

5) please fix.

 

Thanks

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Re: Secure code length limited to 16

Posted by SarahF SarahF
Message 2 of 2 335 Views

Hi, I've just checked with our team and been advised that as per the 'reset secure code' section via online banking the password needs to be between 8-16 characters. They've confirmed there have been no changes to this however perhaps when you originally set this up you set it longer but we only use the first 16 characters. I'm sorry for any confusion and I'll ensure your feedback is passed onto our team.

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