on 19-01-2016 11:55 AM
I have opened a new account on 10th Jan, and received an email congratulating me on opening the account, and advising that my secure code will be with me within 5 working days.
I have not received the secure code yet, so called up and was told that it will take 7-10 working days, and I cannot be issued with an new secure code until after the 10 working days have passed.
This is twice the time that the email quoted, and now I will be unable to access my funds already diverted to this account!
Solved! Go to Solution.
on 19-01-2016 01:58 PM
@MN: If you've not received your Secure Code as yet, it's best to give Bankwest's Online Banking Support team a call - their number is 1300 440 749, and you can confirm that's the correct number by viewing the Logging onto BOB page - http://www.bankwest.com.au/help/personal/online-banking/logging-into-bob (see the yellow How we can help box at the bottom of the page).
Also - make sure that as soon as you've gained access to Online Banking, make sure you setup some secret questions and SMS codes. This will enable to reset your secure code yourself, online, without needing to call or speak to someone.
on 19-01-2016 02:16 PM
on 19-01-2016 03:25 PM
I received my PAN by email - can I still change it by calling you?
When I called the other number, they said I couldn't change the secure code until after the 10 working days was past.
on 19-01-2016 04:29 PM
on 23-02-2017 07:25 AM
This is entirely wrong. I joined, got my PAN , got my card, activated my card and then called to request a pin. I was told I had to wait for a call that would take 72 hours or find a branch. I work night shift and now have no way to access my account. WORST CUSTOMER SERVICE EVER OF ANY AUSSIE BANK I HAVE DEALT WITH. I WILL TELL EVERYBODY I MEET HOW BAD IT IS- OVER 200 PEOPLE A NIGHT IN MELBOURNE ALONE!
on 23-02-2017 02:11 PM
Hi @aworld, I'm very sorry to hear of your experience, this is certainly not how we would like our customers to feel. Via the Forum I wouldn't be able to view your details to see what has happened, however may I ask if you have access to online banking? If you have access you can log into online banking via a computer to set the PIN for your new card. ^Sarah
on 24-02-2017 10:51 AM
NO NO NO this is wrong information. I have had my PAN for a week and can not get a secure code so I can get a pin on my card. I called 3 times and was told to go to branch, no good when you work night shift and live 20 kms from a branch. Do not perpetuate the myth that customer service helps customers!!!