Online Banking

[#1]

No mobile, no worries. Enjoy extra security with secret questions.

Secret questions will help keep your online banking details safe and secure if you're not registered for SMS code.

Plus, you'll be able to increase your daily payment limits to $5,000.

When a stronger identity check is required, we'll ask you to answer two of your secret questions instead of an SMS code.

You'll be asked to set up four secret questions when you upgrade your security. The first two questions are selected from a menu but you'll be able to write your own questions for the last two.

How do I go about changing my secret questions?

It's important to ensure your secret questions are kept up to date and are not easy to answer. If you ever feel the need to update these, we've made it easy to do.

Your secret questions can be easily changed in online banking by selecting change secret questions from the my details & security menu. For security reasons, you will be prompted to confirm your identity before being able to update them. If you have forgotten your secret questions, you can call us on 1300 440 749 for assistance.

We hope this helps.

[#2]

What is my favourite xxxxxx?

What is my favourite xxxxxxx?

[#3 · Accepted solution]

Hi @Janelie, is there something I can assist you with today? Please note for security reasons I have edited your post to remove the above questions. Thank you.

[#4]

Secret questions are only supposed to keep Online Banking details safe and secure if I am not registered for SMS code, however after entering the sms code I still get secret questions which of course I have forgotten. Why?

[#5]

Hi @phillibuster99, can I ask what it is that you were trying to do which prompted SMS code and secret questions, as this generally shouldn't be happening?

[#6]

Same here but have used correct PAN and password and BOB login telling me they are incorrect so tried to change password with sms code and is asking for secret answers I have forgotten What do I do

[#7]

Same here but have used correct PAN and password and BOB login telling me they are incorrect so tried to change password with sms code and is asking for secret answers I have forgotten What do I do

[#8]

Hi @ccp, if you're unable to log in we'd need to speak with you over the phone to assist. Please give us a call on 13 17 19 and we can look into this for you.