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Secret question

Posted by jackthomas23 jackthomas23
Message 1 of 2 1,475 Views

Can I change my secret questions

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Re: Secret question

Posted by DanaeC DanaeC
Message 2 of 2 1,474 Views

Hey @jackthomas23, thanks for your enquiry.


You certainly can! If you've been able to log in to your Online Banking, you can do this via the "My Details and Security > Change Secret Questions" tab. You'll need to have your registered mobile phone handy, as an SMS Code is required to complete the process.


If you need your Secret Questions reset in order to access your Online Banking, you'll first need to be verbally identified for us to assist. Our Contact Centre are available 24/7 by calling 13 17 19.


Hope this helps!

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