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jackthomas23
jackthomas23
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Secret question
Posted by jackthomas23 jackthomas23

on ‎25-03-2018 08:05 AM

Message 1 of 2 987 Views

Can I change my secret questions

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DanaeC
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Re: Secret question
Posted by DanaeC DanaeC

on ‎25-03-2018 10:19 AM

Message 2 of 2 986 Views

Hey @jackthomas23, thanks for your enquiry.

 

You certainly can! If you've been able to log in to your Online Banking, you can do this via the "My Details and Security > Change Secret Questions" tab. You'll need to have your registered mobile phone handy, as an SMS Code is required to complete the process.

 

If you need your Secret Questions reset in order to access your Online Banking, you'll first need to be verbally identified for us to assist. Our Contact Centre are available 24/7 by calling 13 17 19.

 

Hope this helps!

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.