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Re: Secret question
Posted by
DanaeC
DanaeC
Hey @jackthomas23, thanks for your enquiry.
You certainly can! If you've been able to log in to your Online Banking, you can do this via the "My Details and Security > Change Secret Questions" tab. You'll need to have your registered mobile phone handy, as an SMS Code is required to complete the process.
If you need your Secret Questions reset in order to access your Online Banking, you'll first need to be verbally identified for us to assist. Our Contact Centre are available 24/7 by calling 13 17 19.
Hope this helps!
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