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Scam claim

Posted by Smashly_145 Smashly_145
Message 1 of 3 887 Views

Hi, 

I have just made a purchase online for $1.95 USD  and was charged $70 Au with out my permission. Is there anyway I can dispute it and try get my money back ? 

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Re: Scam claim

Posted by Fraze Fraze
Message 2 of 3 885 Views

Call 13 17 19 straight away and see what they can do from their end. 



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Re: Scam claim

Posted by DanaeC DanaeC
Message 3 of 3 876 Views

Sorry to hear this has happened @Smashly_145.
@Fraze is correct - calling our Contact Centre would be best so that they can discuss the dispute process with you, and arrange a new card if need be.
Alternatively, you can log in to your Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC to speak with our Online Team.

Let me know how you go.

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