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Same payment twice on credit card statement

Posted by Marcia10 Marcia10
Message 1 of 2 257 Views

On the 15/01/2018 there is two payments for Securepark Fremantle for the amount of $45.10.  I only recharged my parking card once at the tap and go machine and it only loaded $45.10 once onto my card.  

 

How do do I claim the other payment back?

 

regards

 

marcia

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Re: Same payment twice on credit card statement

Posted by LyndsC LyndsC
Message 2 of 2 257 Views

Hi @Marcia10, it would be best to complete a transaction dispute form (which can be downloaded here) and return it to us via Bankmail so we can look into this transaction. You can access Bankmail by logging into online banking via http://Bankwest.com.au and selecting "Message centre" from the left hand menu, and then "Bankmail".

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