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SMS verifcation code

Posted by Rodrigo Rodrigo
Message 1 of 4 957 Views

Hello,

 

I am no longer living in Australia and I need to do some online banking transactions.

 

However, I don't have an Australia phone number anymore and I am not able to receive SMS codes.

 

I can receive the SMS codes by email or do you have any other solution?

 

Thanks,

 

Rodrigo Alves Aguilar

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Re: SMS verifcation code

Posted by SarahF SarahF
Message 2 of 4 954 Views

Hi @Rodrigo, thanks for contacting us in regards to this. We certainly do have a solution for customers who are overseas and do not have their Australian phone with them. We can put an SMS exemption on for you which means you won't need the code however to arrange this we will need to speak with you via phone.

 

You can call us on our 24/7 international number +61 8 9486 4130 so we can assist you with this. Thanks!

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Re: SMS verifcation code

[ Edited ]
Posted by Watanyou14 Watanyou14
Message 3 of 4 617 Views

I would like to update my mobile phone number. 

Please change for me. My mobile number is XXXX XXX XXX

Thank you

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Re: SMS verifcation code

Posted by LyndsC LyndsC
Message 4 of 4 615 Views

Thanks for your question @Wantanyou, for security reasons we can't access or discuss any personal account information via the forum, so we're unable to make changes to your contact details. If you can give us a call on 13 17 19, we'd be happy to update this for you.

 

Please note, I have removed your contact number from your post to protect your privacy and personal information from public view. Thanks

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