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SMS exemption while overseas

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Posted by Maldav Maldav
Message 1 of 4 172 Views

Hello 

I have informed bankwest that I am going overseas but now I am trying to book parking online for Prauge it is asking for sms code. I have not set up my Australia number roaming amd have a german number now which works in EU. Please let me know how this can be resolved asap.

 

 Thanks 

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Re: Sms overseas

Posted by DanaeC DanaeC
Message 2 of 4 168 Views

Hi @Maldav. Sorry to hear you aren't able to complete your transaction.

If you are headed overseas and aren't able to access your Australian mobile number, we recommend placing an SMS code exemption on your profile. This will allow you to transfer up to $5000 to new recipients by answering your secret questions, and make purchases online without an SMS prompt. For security reasons, we will need to speak with you over the phone to action the exemption. Please call us on +61 8 9486 4130* or +61 8 9449 2840 at any time of the day or night for assistance with this.

*This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

Let me know how you go.

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Re: Sms overseas

Posted by Maldav Maldav
Message 3 of 4 163 Views

Hello 

thanks for reply but I can not call Australia with my EU mobile, I have sent an email to forum@bankwest.com.au with my mobile number. Can someone from bank call me? Thanks 

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Re: Sms overseas

Posted by DanaeC DanaeC
Message 4 of 4 162 Views

Not a worry @Maldav, I'll set up a call for you. Thanks!

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