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SMS code

Posted by bresler bresler
Message 1 of 2 1,979 Views

The help file says  "When making payments to a new recipient  or above a certain amount  you will be prompted to enter an SMS code"

Please advise what that  "certain amount"  is for  Pay AnyBody to an existing recipient ?

(because I lost my mobile phone - I'm hoping that  "certain amount"  will be enough to do the payment without SMS code)


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Re: SMS code

Posted by DanaeC DanaeC
Message 2 of 2 1,958 Views

Hi @bresler, thanks for your enquiry. As the SMS Code is a security feature, there is not a specific amount for all customers, which means I won't be able to provide a figure I'm sorry. We need to verify that all transactions or transfers are made by you, regardless of the amount which is why on occasion, you may be asked to input an SMS Code, even if you are sending funds to a saved recipient.  
If you're unable to access your registered Australian mobile number, an exemption can be placed on the SMS Code to allow you to send funds without this type of verification. To have this actioned you do need to be verbally identified, so we would ask that you call our Contact Centre on 13 17 19 if this is required. Thank you.

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