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wayne67
wayne67
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SMS Code
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Posted by wayne67 wayne67

4 weeks ago

Message 1 of 4 83 Views

Have lost my phone have got a new number have been trying to buy a urgent plane trip for my son but can not change my number to recieve SMS code because its after hours 

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LyndsC
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Re: SMS Code
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Posted by LyndsC LyndsC

4 weeks ago

Message 2 of 4 82 Views

Hi @wayne67, thanks for contacting us in regards to this. For security reasons we need to speak with you over the phone to make any changes to your contact number. You can call us on 13 17 19 between 8am and 8pm (local time to your state). Thanks!

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wayne67
wayne67
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Re: SMS Code
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Posted by wayne67 wayne67

4 weeks ago

Message 3 of 4 74 Views

Hi

Thats fine and i understan the need for security measures and have called and changed my number.

This doesnt help when trying to book urgent flights on line unable to access funds to pay for them and having to use another bank to pay for them. Is there any other way then SMS code? i would hate to be stuck overseas.

 

Regards

Wayne

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LyndsC
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Re: SMS Code
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Posted by LyndsC LyndsC

3 weeks ago

Message 4 of 4 54 Views

We can place a temporary exemption on your SMS code if you are travelling, so that it's not required while you're overseas @wayne67, however there is no alternative option to receive the code in another way.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.