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SMS Code

Posted by wayne67 wayne67
Message 1 of 4 189 Views

Have lost my phone have got a new number have been trying to buy a urgent plane trip for my son but can not change my number to recieve SMS code because its after hours 

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Re: SMS Code

Posted by LyndsC LyndsC
Message 2 of 4 188 Views

Hi @wayne67, thanks for contacting us in regards to this. For security reasons we need to speak with you over the phone to make any changes to your contact number. You can call us on 13 17 19 between 8am and 8pm (local time to your state). Thanks!

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Re: SMS Code

Posted by wayne67 wayne67
Message 3 of 4 180 Views

Hi

Thats fine and i understan the need for security measures and have called and changed my number.

This doesnt help when trying to book urgent flights on line unable to access funds to pay for them and having to use another bank to pay for them. Is there any other way then SMS code? i would hate to be stuck overseas.

 

Regards

Wayne

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Re: SMS Code

Posted by LyndsC LyndsC
Message 4 of 4 160 Views

We can place a temporary exemption on your SMS code if you are travelling, so that it's not required while you're overseas @wayne67, however there is no alternative option to receive the code in another way.

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